Scenarios: Frames of Possibilities and Plausibilities

Scenarios: Frames of Possibilities and Plausibilities

Key Terms

  • Scenarios
  • Scenario Planning
  • Futures
  • Intuitive Logics method
  • Shell
  • GBN
  • Oxford Scenarios Program
  • Predetermined Elements
  • Critical Uncertainty
  • Weak Signals
  • SRI International (Stanford Research Institute)
  • RAND Corporation
  • Hudson Institute
  • DNI US MoD
  • UK MoD
  • Scenario Quadrant
  • Multiple Scenarios
  • Bounded Rationality
  • Cognitive Biases
  • Frames
  • Availability Bias
  • Overconfidence
  • Anchoring
  • Volatile, Uncertain, Complex, and Ambiguous (VUCA)

Key Concepts


Black swans

Rare and discontinuous events that are unprecedented, unexpected and have major effects. They are often inappropriately rationalised after the fact with the benefit of hindsight, but this tendency to see coherence can obscure future threats.

Cognitive bias

A pattern of deviation in judgment that influences the way information is received, processed, retained or called. Cognitive biases influence how inferences, judgements and predictions are drawn.

Cognitive dissonance

The mental stress or discomfort one experiences when confronted with new information or views that contradicts existing values or beliefs. Because humans strive for internal consistency, individuals tend to reduce cognitive dissonance by denying or devaluing new information and views, or rationalising their own values and beliefs.


Complex systems are non-linear and diverse networks made up of multiple interconnected elements. Cause and effect relationships within the system are not easily discernable or predictable. Historical extrapolation is futile for predicting emergence (new patterns and behaviours) in complex systems.

Cross-‐cutting issues

Issues or challenges that affect more than a single interest area, institution or stakeholder, and that need to be addressed from all points of view. A Whole-of-Government or Networked approach is useful for addressing cross-cutting issues.

Design thinking

An end-user centred approach to problem-solving that places the final experience at the heart of developing solutions. Following an iterative approach, the rapid prototyping component of design thinking allows for quick adaptation in uncertain environments and continual improvement.

Experimentation and prototyping

Experimentation is a process that seeks to test and validate competing hypotheses. Prototyping refers to creating models or sketches to test ideas and spot problems. Experimentation and prototyping are effective ways to navigate and test hypotheses and ideas in complex or rapidly changing environments.


A relationship of mutual reliance between two or more factors within a system such that changes in one area affect the other(s). 

Path dependency

Describes the inclination to stick to past practice despite the availability of newer, more efficient practices as a result of cognitive biases such as risk aversion, or concerns over sunk costs. Designing contingency plans with ample space for flexibility can reduce the constraints of path dependency.


A system’s ability to cope with and recover from shocks or disruptions, either by returning to the status quo or by transforming itself to adapt to the new reality. Resilient systems view change as inevitable and failure as opportunities to learn from. Social cohesion, trust in government and national pride can be indicators of resilience.

Retrospective coherence

The act of assigning coherence in hindsight in order to make sense of what is happening. Practicing retrospective coherence presents the danger of making decisions for the future based on the lessons of history that may not apply in similar situations.


Milestone markers between a given future and the present day that aid visualisation by breaking up the path to the future into manageable blocks of time. They can help to gauge the extent to which a particular scenario has materialised, and can be events, thresholds or trends and patterns.

Systems thinking

An analytical problem solving approach that looks at a system as a whole rather than in isolation, and that considers the interactions between various elements. The big-picture overview helps decision makers see linkages across different sections within the system and can foster collaboration and shared understanding within an organisation. Systems thinking also helps policymakers identify cause-effect relationships and how they might manifest in the larger system.

Unknown unknowns

Issues and situations in organisations that have yet to surface and which are blind spots for planners who are unaware that they do not know about them.

Whole-‐of-‐Government (WG)

A ‘joined-up’ or networked approach to governance that represents a shift from vertical to horizontal decision-making, and which is built on inter-agency collaboration and collective problem-solving. Whole-of-government involves a process of identifying, analysing and managing wide-ranging and cross-cutting issues.

Wicked problems

Large and intractable issues and challenges that have no immediate or obvious solutions and whose causes and influencing factors are not easily determined. Wicked problems are characterised by many agents interacting with each other in often mystifying ways, and involve multiple stakeholders operating with different perspectives and goals. 

Purpose of Scenarios

Source: Does the intuitive logics method – and its recent enhancements – produce “effective” scenarios?

Van der Heijden [15] argues that there is a confusing assortment of reasons as to why one should engage in scenarios. He advocates the importance of clearly identifying the purpose of undertaking scenario work — in order to make the appropriate selection of scenario methodology. Van der Heijden argues that “purpose” can be divided along two dimensions; the first dimension is to establish the extent of the scenario work i.e. whether the scenario work is to be a one-off project, or part of on an on-going scenario-based planning process. The second dimension is that of the primary aim of the scenario work, this being either to raise questions, or to answer them — and thus aid decision making.

The combination of these two dimensions results in four purposes of scenario work, namely:

• Sense-making: a one-off ‘exploratory question-raising scenario project’;
• Developing strategy: a one-off ‘decision-making scenario project’;
• Anticipation: an ‘on-going exploratory scenario activity’; and
• Action-based organizational learning: an ‘on-going decision-making activity’.

Van der Heijden continues by suggesting that these four purposes represent a hierarchy of interconnected aims serving the ultimate goal of “strategic success” in which organizational learning is the “overarching broad organisational skill” achieved when the scenario work is an on-going decision-making activity [15, page 162].

Benefits of Scenarios

Source: Does the intuitive logics method – and its recent enhancements – produce “effective” scenarios?

The (mainly practitioner-based) literature contains many testimonials as to the use and organizational benefits of scenarios, which we group under the following headings:

3.1. Enhanced perception

Scenario techniques reportedly enhance corporate and individual perception as they provide a framework for managers to understand and evaluate trends and events as they happen [16], and managers involved in scenario exercises supposedly become better observers of the business environment, more attuned to discerning changes [17]. Porter [18] suggests that scenarios help managers to make explicit their implicit assumptions about the future, and to think beyond the confines of conventional wisdom. This, combined with the fact that scenarios often challenge conventional wisdom and complacency by shifting the “perceptual anchors” from which people view the future, reduces the likelihood of managers and organizations making big mistakes in the future and/or of being caught unaware [19,20].

3.2. A structure for dealing with uncertainty

Scenarios provide a structure for thinking aimed at attacking complexity by allowing managers to deal more openly and explicitly with acknowledged uncertainty [21,16], to arrive at a deeper understanding of what is significant, and to identify what needs to be dealt with – and what is transient and can be ignored [11,22]. Bunn and Salo [23] suggest that, by emphasizing that there are a range of possible futures rather than a single-point future, scenarios reduce the bias for underestimating uncertainties. This is echoed by Docherty and McKiernan [24] who state that “the greatest contribution of scenario planning lies in its active engagement of actors in its process and its power to enable them to think about complexity and uncertainty in external contexts, and then how they might shape the external environment to their own strategic ends” (p. 10).

3.3. Integration of corporate planning functions

Scenario techniques provide a good middle ground between relying on informal and intuitive techniques, and being bound by the methodological constraints of more formal, quantitative techniques. As a result, a greater variety of information and wider company participation can be incorporated into the forecasting and planning process when scenario planning is used [16]. Other authors [25,26] add that scenarios are also able to combine topical intelligence and structure seemingly disparate environmental factors into a useful framework for decision making in a way that no other planning models can.

3.4. A communications tool

According to Allen [21], the communications qualities of scenarios are overwhelming as they provide a rational and non-threatening framework for discussion, even with those outside of the organization [27]. Durance and Godet [28] state that scenarios are also an effective means of rallying employees and communicating strategy across the organization. Bezhold [29] suggests that the scenarios can be used as a marketing and educational campaign throughout the organization. Ringland [25] adds that, by sharing its scenarios with the outside world, an organization can provide the context for dialog with its stakeholders — enabling it to influence its external environment. An added benefit [30] is that the collegiality which usually emerges in a scenario planning exercise does not evaporate once the scenario exercise is complete. Van der Heijden [15,31] reports that Royal Dutch Shell’s scenarios emerged as a powerful management tool by which senior management was able to influence decision-making at all levels throughout the organization, without becoming directly involved in the process or minutiae of the subsequent, scenario-based, evaluation of decisions. This was achieved by making the scenarios the context for key strategic decisions — thus uniting the geographically dispersed, disparate, and decentralized business units in developing a common strategy [28].

3.5. Organizational learning

Although scenario planning was initially understood as a tool for “thinking the unthinkable” [32], a body of literature has subsequently developed around the value of scenarios in terms of individual and organizational learning [11]. This is because scenario exercises ostensibly provide a politically-safe team learning environment and a rich learning process that stimulates creativity [11,15,33–37]. As models of future business environments, scenarios provide a vehicle for pseudo-experimentation in terms of formulating strategic options and then examining the consequences of these options in a range of future environments [15,30,31,38]. By having to articulate their assumptions in a scenario exercise, managers can identify inconsistencies in their own thinking and that of their colleagues in a non-threatening environment [25,37]. At the same time, the necessity in scenario work to undertake detailed analysis of environmental driving forces and their causal relationships, forces individuals to examine their perceptions, stretch their mental models and to develop a shared view of uncertainty [15,31]. All of the foregoing leads to an increased confidence in decision-making [16] and moves the organization towards becoming, what has been termed, a “learning organization” [15].

Based upon our consideration of the above purposes and benefits of the use of scenario methods, we distil from the literature three main objectives of the application of scenario approaches, as follows:

1) Enhancing understanding: of the causal processes, connections and logical sequences underlying events — thus uncovering how a future state of the world may unfold;

2) Challenging conventional thinking: to reframe perceptions and change the mindsets of those within organizations; and

3) Improving decision making: to inform strategy development.

Support for this conclusion also comes from the work of Varum and Melo who, after undertaking a comprehensive bibliometric analysis of the literature on scenario planning, argued that there is a consensus in the literature on three benefits of using scenarios, namely an “improvement of the learning process, improvement of the decision-making process, and identification of new issues and problems” [2, page.362].

Our three objectives are interlinked in that: firstly, understanding the connections, causal processes and logical sequences which determine how events may unfold to create different futures, will challenge conventional thinking and will also prove of benefit in improving organizational decision making and strategy; secondly, challenging conventional thinking, reframing perceptions and changing mind-sets should result in collective organizational learning; and, thirdly, collective organization learning should enhance organizational decision making and strategy — which in turn should enhance collective organizational learning.

Types of Scenarios

Source: An uncertain future, deep uncertainty, scenarios, robustness and adaptation: How do they fit together?

  • Predictive
    • Trend
    • Whatif
  • Explorative
    • Framed
    • Unframed
  • Normative
    • Preserving
    • Transformational

Types of Uncertainty

Source: Nine lives of uncertainty in decision-making: strategies for dealing with uncertainty in environmental governance

Source: A Scenario-based Approach to Strategic Planning – Integrating Planning and Process Perspective of Strategy

Multiple Frames of Changes in Contextual Environment on the Transcational Environment

Source: Using Scenario Planning to Reshape Strategy

Source: Multiple Scenario Development: Its Conceptual and Behavioral Foundation

Source: Multiple Scenario Development: Its Conceptual and Behavioral Foundation

Source: Multiple Scenario Development: Its Conceptual and Behavioral Foundation

Institutions and Methods of Scenario Planning

  • Shell/GBN Intuitive Logics Method
  • Oxford Scenario Planning Approach
  • La Prospective / M Godet
  • Rand Corporation
  • SRI International
  • GBN/Monitor/Deloitte/Center for Long View/Market Sensing and Scenario Planning

Source: Plausibility and probability in scenario planning

Source: The current state of scenario development: an overview of techniques

Research Journals and Authors on Scenario Planning





Scenarios Application

  • Business
  • Non Profit Org
  • Philanthropic
  • Public Sector
  • Arts and Culture
  • Governance
  • National Security
  • Transnational Issues

My Related Posts

Shell Oil’s Scenarios: Strategic Foresight and Scenario Planning for the Future

Water | Food | Energy | Nexus: Mega Trends and Scenarios for the Future

Global Trends, Scenarios, and Futures: For Foresight and Strategic Management

On Anticipation: Going Beyond Forecasts and Scenarios

Art of Long View: Future, Uncertainty and Scenario Planning

Narrative, Rhetoric and Possible Worlds

What are Problem Structuring Methods?

Drama Theory: Acting Strategically

Frames in Interaction

Frames, Communication, and Public Policymaking

Frames, Framing and Reframing

Dialogs and Dialectics

Strategy | Strategic Management | Strategic Planning | Strategic Thinking

Key Sources of Research:

Augmenting the intuitive logics scenario planning method for a more comprehensive analysis of causation

James Derbyshire a,∗, George Wright b

a Centre for Enterprise and Economic Development Research, Middlesex University, UK 

b Strathclyde Business School, University of Strathclyde, UK

International Journal of Forecasting 33 (2017) 254–266

Does the intuitive logics method – and its recent enhancements – produce “effective” scenarios?




Warwick Business School, Scarman Road, Coventry, CV4 7AL, UK

bStrathclyde Business School, Abu Dhabi, United Arab Emirates

cSchool of Management, RMIT University, Melbourne, VIC 3000, Australia

Received 30 August 2012, Accepted 2 September 2012, Available online 29 September 2012.

Technological Forecasting and Social Change
Volume 80, Issue 4, May 2013, Pages 631-642

The origins and evolution of scenario techniques in long range business planning





KeesVan Der Heijdena4

aUniversity of Strathclyde, Graduate School of Business, 199 Cathedral Street, Glasgow G4 0QU, UK

bUniversity of Durham, Durham Business School, Mill Hill Lane, Durham DH1 3LB, UK

Available online 24 May 2005.

Volume 37, Issue 8, October 2005, Pages 795-812

How plausibility-based scenario practices are grappling with complexity to appreciate and address 21st century challenges




aFutures Programme, Smith School of Enterprise and the Environment, Oxford University, Hayes House, 75 George Street, Oxford OX1 2BQ, UK

bTHNK, Haarlemmerweg 8a, 1014 BE Amsterdam, The Netherlands

cSmith School of Enterprise and the Environment, Oxford University, UK

dReims Management School, Reims, France

eSmith School of Enterprise and the Environment, Oxford University, Hayes House, 75 George Street, Oxford OX1 2BQ, UK

Received 19 December 2011, Revised 28 September 2012, Accepted 1 October 2012, Available online 27 December 2012.

Technological Forecasting and Social Change
Volume 80, Issue 4, May 2013, Pages 699-710

Scenarios and early warnings as dynamic capabilities to frame managerial attention




aSaïd Business School, University of Oxford, Park End Street, Oxford, OX1 1HP, UK

bItäpaja Ltd., Urakkatie 10-12 A 2, 00680 Helsinki, Finland

cNormannPartners AB, Engelbrektsgatan 9-11, SE-114 32 Stockholm, Sweden

Received 4 November 2011, Revised 21 October 2012, Accepted 24 October 2012, Available online 19 November 2012.

Technological Forecasting and Social Change
Volume 80, Issue 4, May 2013, Pages 825-838

Rethinking the 2 × 2 scenario method: Grid or frames?



aSaid Business School, Oxford, UK

bSmith School of Enterprise and Environment, Oxford, UK

Received 19 March 2013, Revised 9 October 2013, Accepted 17 October 2013, Available online 22 November 2013.

Technological Forecasting and Social Change
Volume 86, July 2014, Pages 254-264

Integrating organizational networks, weak signals, strategic radars and scenario planning

Paul J.H.Schoemaker

George S.Day

Scott A.Snyder

Wharton School, University of Pennsylvania, Philadelphia, PA, USA

Received 18 December 2011, Revised 7 October 2012, Accepted 9 October 2012, Available online 20 December 2012.

Technological Forecasting and Social Change
Volume 80, Issue 4, May 2013, Pages 815-824

Extensional versus intuitive reasoning: the conjunctive fallacy in probability judgment.

Tversky, A., & Kahneman, D. (1983).

Psychological Review, 90, 293–315.

Scenarios and Forecasting: Two Perspectives

KeesVan Der Heijden

Received 1 December 1998, Accepted 1 January 1999, Available online 6 October 2000.

Technological Forecasting and Social Change
Volume 65, Issue 1, September 2000, Pages 31-36

Directions in scenario planning literature – A review of the past decades

Celeste Amorim


Department of Economics, Management and Industrial Engineering, University of Aveiro, Campus Universitário de Santiago, 3810-193 Aveiro, Portugal

Available online 18 November 2009.

Volume 42, Issue 4, May 2010, Pages 355-369

Decision making and planning under low levels of predictability: Enhancing the scenario method



aDurham Business School, University of Durham, Mill Hill lane, Durham City, DH1 3lB, United Kingdom

bSchool of Management, University of Bath, Bath, BA2 7AY, United Kingdom

Available online 5 June 2009.

International Journal of Forecasting
Volume 25, Issue 4, October–December 2009, Pages 813-825

Living in the Futures

Harvard Business Review May 2013

Strategic reframing : the Oxford scenario planning approach

Rafael RamírezAngela Wilkinson

Oxford, UK : Oxford University Press, 2016.

Strategic Foresight Primer

Angela Wilkinson

Evolving practices in environmental scenarios: a new scenario typology

Angela Wilkinson and Esther Eidinow

James Martin Institute, Said Business School, University of Oxford, Park End Street, Oxford OX1 1HP, UK

Received 10 March 2008
Accepted for publication 20 August 2008 Published 15 December 2008
Online at

2008 Environ. Res. Lett. 045017


Bretton Fosbrook

A Dissertation submitted to
The Faculty of Graduate Studies
Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy

Graduate Program in Science and Technology Studies York University
Toronto, Ontario

December 2017

Uncertainty, Decision Science, and Policy Making: A Manifesto for a Research Agenda.

David Tucket, Antoine Mandel, Diana Mangalagiu, Allen Abramson, Jochen Hinkel, et al..

Critical Review: A Journal of Politics and Society, Taylor and Francis 2015, 27 (2), pp.213 – 242.

10.1080/08913811.2015.1037078 . hal-02057279

Scenarios Practices: In Search of Theory

Angela Wilkinson University of Oxford UK

Journal of Futures Studies, February 2009, 13(3): 107 – 114

Towards a relational concept of uncertainty: Incorporating the human dimension

Brugnach, M.1; A. Dewulf 2; C. Pahl-Wostl 1 and T. Taillieu 3

1. Universität Osnabrück, Germany
2. Wageningen University, The Netherlands
3. Katholieke Universiteit Leuven, Belgium
Contact author: Marcela Brugnach,

Ambiguity: the challenge of knowing and deciding together

M. Brugnach a,*, H. Ingram b,c

a Faculty of Engineering Technology, University of Twente, The Netherlands 

b Southwest Center, University of Arizona, United States
c School of Social Ecology, University of California Irvine, United States

environmental science & policy 15 (2012) 60–71

Toward a relational concept of uncertainty: about knowing too little, knowing too differently, and accepting not to know. 

Brugnach, M., A. Dewulf, C. Pahl-Wostl, and T. Taillieu.


Ecology and Society13(2): 30. [online]


Policy Analysis: A Systematic Approach to Supporting Policymaking in the Public Sector

a RAND Europe, Leiden, Netherlands
b Delft University of Technology, Delft, Netherlands


 JMultiCritDecisAnal9: 11–27 (2000)

Integrated management of natural resources: dealing with ambiguous issues, multiple actors and diverging frames

A. Dewulf*, M. Craps*, R. Bouwen*, T. Taillieu* and C. Pahl-Wostl**

*Center for Organizational and Personnel Psychology, Katholieke Universiteit Leuven, Tiensestraat 102, 3000 Leuven, Belgium (E-mail:,,,
**Institute of Environmental Systems Research, University of Osnabru ̈ck, Albrechtstrasse 28, Osnabru ̈ck, Germany (E-mail:

More is not always better: Coping with ambiguity in natural resources management

M. Brugnach a, b, *, A. Dewulf c, H.J. Henriksen d, P. van der Keur d

a Faculty of Engineering Technology, University of Twente, The Netherlands
b Institute for Environmental Systems Research, University of Osnabrück, Germany c Public Administration and Policy Group, Wageningen University, The Netherlands d Geological Survey of Denmark and Greenland, Denmark

Journal of Environmental Management xxx (2010) 1e7


LOTTE S. LU ̈ SCHER Clavis Consultancy

MARIANNE W. LEWIS University of Cincinnati

Academy of Management Journal 2008, Vol. 51, No. 2, 221–240.

Sustainable Development: Mapping Different Approaches

Bill Hopwood, Mary Mellor, Geoff O’Brien Sustainable Cities Research Institute
6 North Street East,
University of Northumbria,

Newcastle on Tyne, NE1 8ST
Tel: 0191 227-3500 Fax: 0191 227-3066

Bill Hopwood:

Sustainable Development, 13. pp. 38-52. ISSN 0968-0802

Published by: Wiley-Blackwell
URL: <;

Click to access Mapping_Sustainable_Development.pdf

The Environmental Goffman: Toward an Environmental Sociology of Everyday Life


Gaylord Nelson Institute of Environmental Studies, University of Wisconsin, Madison, Wisconsin, USA


Department of Community & Environmental Sociology, University of Wisconsin, Madison, Wisconsin, USA

Society and Natural Resources, 23:45–57 Copyright # 2010 Taylor & Francis Group, LLC ISSN: 0894-1920 print=1521-0723 online
DOI: 10.1080/08941920802653505

An uncertain future, deep uncertainty, scenarios, robustness and adaptation: How do they fit together?

H.R. Maier a, *, J.H.A. Guillaume b, H. van Delden a, c, G.A. Riddell a, M. Haasnoot d, e, J.H. Kwakkel e

a School of Civil, Environmental and Mining Engineering, The University of Adelaide, Adelaide SA 5005, Australia b Water & Development Research Group (WDRG), Aalto University, Tietotie 1E, Espoo 02150, Finland
c Research Institute for Knowledge Systems, Hertogsingel 11B, 6211 NC Maastricht, The Netherlands
d Deltares, Fresh Water Department, Delft, The Netherlands

e Delft University of Technology, Faculty of Technology Policy and Management, Delft, The Netherlands

Environmental Modelling & Software

Towards a user’s guide to scenarios – a report on scenario types and scenario techniques

Lena Borjeson1, Mattias Hojer1, Karl-Henrik Dreborg1,3, Tomas Ekvall2, Goran Finnveden1,3

Environmental strategies research – fms, Department of Urban studies, Royal Institute of Technology, Stockholm

Department of Energy and Environment, Chalmers University of Technology, Gothenburg.

Swedish Defence Research Agency (FOI), Stockholm

The current state of scenario development: an overview of techniques

Peter Bishop, Andy Hines and Terry Collins

foresight, Vol. 9 Iss: 1 pp. 5 – 25 2007

Identification and classification of uncertainties in the application of environmental models

J.J. Warmink a, *, J.A.E.B. Janssen a, b, M.J. Booij a, M.S. Krol a

a Department of Water Engineering and Management, Faculty of Engineering Technology, University of Twente, P.O. Box 217, 7500 AE Enschede, the Netherlands b Waterboard Rijn and IJssel, P.O. Box 148, 7000 AC Doetinchem, the Netherlands

Environmental Modelling & Software 25 (2010) 1518e1527

Wicked Problems: Implications for Public Policy and Management

Brian W. Head1 and John Alford2,3

Administration & Society 2015, Vol. 47(6) 711–739

DOI: 10.1177/0095399713481601


MATSALVESSON Universityof Gothenburg

Journal of Management Studies: 30:6 November 1993 0022-2380

Forty years of wicked problems literature: forging closer links to policy studies,

Brian W. Head (2019)

Policy and Society, 38:2, 180-197, DOI: 10.1080/14494035.2018.1488797

Uncovering the origin of ambiguity in nature-inclusive flood infrastructure projects

Ronald E. van den Hoek 1Marcela Brugnach 1Jan P. M. Mulder 1,2 and Arjen Y. Hoekstra 1

Ecology and Society 19(2): 51.

Coping with Complexity, Uncertainty and Ambiguity in Risk Governance: A Synthesis

Ortwin Renn, Andreas Klinke, Marjolein van Asselt

AMBIO (2011) 40:231–246
DOI 10.1007/s13280-010-0134-0

Risk frames and multiple ways of knowing: Coping with ambiguity in oil spill risk governance in the Norwegian Barents Sea

Tuuli Parviainena,⁎, Annukka Lehikoinenb, Sakari Kuikkaa, P.ivi Haapasaaria

a University of Helsinki, Finland, Ecosystems and Environment Research Programme, Faculty of Biological and Environmental Sciences, P.O Box 65, Viikinkaari 1, FI-

00014 Helsinki Finland

b University of Helsinki, Finland, Ecosystems and Environment Research Programme, Faculty of Biological and Environmental Sciences, Kotka Maritime Research Center,

Keskuskatu 10, FI-48100 Kotka, Finland

Environmental Science & Policy

Volume 98, August 2019, Pages 95-111

Nine lives of uncertainty in decision-making: strategies for dealing with uncertainty in environmental governance

Art Dewulf and Robbert Biesbroek

Public Administration and Policy group, Wageningen University and Research, Netherlands

2018, VOL. 37, NO. 4, 441–458

Coping with Uncertainty in River Management: Challenges and Ways Forward

J. J. Warmink1 & M. Brugnach1 & J. Vinke-de Kruijf2 & R. M. J. Schielen1,3 & D. C. M. Augustijn1

Received: 1 March 2017 / Accepted: 21 June 2017 /

Water Resour Manage (2017) 31:4587–4600 DOI 10.1007/s11269-017-1767-6

The Implications of Complexity for Integrated Resources Management

C. Pahl-Wostl

Institute of Environmental Systems Research, University of Osnabrück, Germany

Click to access Keynote_Pahl.pdf

A relational approach to deal with ambiguity in multi-actor governance for sustainability

M. Craps1 & M. F. Brugnach2

1Centre for Economics and Corporate Sustainability,
KU Leuven, Belgium
2Faculty of Engineering Technology, University of Twente, The Netherlands

WIT Transactions on Ecology and The Environment, Vol 199, © 2015 WIT Press, ISSN 1743-3541 (on-line)

Futures Studies: Theories and Methods

Sohail Inayatullah

Scenario thinking and usage among development actors

William Robert Avis

University of Birmingham 18 October 2017

Methods of Future and Scenario Analysis

Overview, assessment, and selection criteria

Hannah Kosow Robert Gaßner

DIE Research Project “Development Policy: Questions for the Future”

Bonn 2008

German Development Institute


Christopher Zegras1, Joseph Sussman2, Christopher Conklin3 Forthcoming (March 2004) in

ASCE Journal of Urban Planning and Development

How Scenario Planning Influences Strategic Decisions

A recent study sheds light on how the use of scenario planning affects executives’ strategic choices.

Shardul Phadnis, Chris Caplice, and Yossi Sheffi

May 27, 2016 MIT Sloan Management Review

How to Make Sense of Weak Signals

There’s no sense in denying it: interpreting weak signals into useful decision making takes time and focus. These three stages can help you see the periphery—and act on it—much more clearly.

Paul J.H. Schoemaker and George S. Day

April 01, 2009

A Review of Scenario Planning Literature

T Chermack et al

Using Scenario Planning to Reshape Strategy

Rather than trying to predict the future, organizations need to strengthen their abilities to cope with uncertainty. A new approach to scenario planning can help companies reframe their long-term strategies by developing several plausible scenarios.

Rafael Ramírez, Steve Churchhouse, Alejandra Palermo, and Jonas Hoffmann

June 13, 2017

Sloan Management Review

Scenario Planning: A Tool for Strategic Thinking

Paul J.H. Schoemaker


Chapter 10
The Learning Dimension of Adaptive Capacity: Untangling the Multi-level Connections

Alan Diduck

Adaptive Capacity and Environmental Governance

Derek Armitage l Ryan Plummer Editors

Using Trends and Scenarios as Tools for Strategy Development

Shaping the Future of Your Enterprise

by Ulf Pillkahn

ISBN 978-3-89578-304-3

Risk frames and multiple ways of knowing: Coping with ambiguity in oil spill risk governance in the Norwegian Barents Sea

Tuuli Parviainena,⁎, Annukka Lehikoinenb, Sakari Kuikkaa, P.ivi Haapasaaria

a University of Helsinki, Finland, Ecosystems and Environment Research Programme, Faculty of Biological and Environmental Sciences, P.O Box 65, Viikinkaari 1, FI-00014 Helsinki Finland

b University of Helsinki, Finland, Ecosystems and Environment Research Programme, Faculty of Biological and Environmental Sciences, Kotka Maritime Research Center, Keskuskatu 10, FI-48100 Kotka, Finland

Environmental Science and Policy 98 (2019) 95–111

How Issues Get Framed and Reframed When Different Communities Meet: A Multi-level Analysis of a Collaborative Soil Conservation Initiative in the Ecuadorian Andes


1Centre for Organizational and Personnel Psychology, Katholieke Universiteit, Leuven, Belgium

2International Institute of Tropical Agriculture (IITA), Ibidan, Nigeria

Journal of Community & Applied Social Psychology

J. Community Appl. Soc. Psychol., 14: 177–192 (2004)

Defining Uncertainty

A Conceptual Basis for Uncertainty Management in Model-Based Decision Support


1Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands,

2Environment & Resources DTU, Technical University of Denmark, Denmark,

3International Centre for Integrative Studies (ICIS), Maastricht University, The Netherlands,

4Faculty of Arts and Culture, Maastricht University, The Netherlands,

5Copernicus Institute for Sustainable Development and Innovations, Utrecht University, The Netherlands, and

6Netherlands Environmental Assessment Agency, National Institute of Public Health and the Environment (RIVM), The Netherlands

Integrated Assessment

2003, Vol. 00, No. 0, pp. 000–000


A Structured Approach to Strategic Decisions

Reducing errors in judgment requires a disciplined process.

Daniel Kahneman, Dan Lovallo, and Olivier Sibony

MIT Sloan Management Review

March 04, 2019

A move toward scenario analysis

William R.Huss

Chronotopes of foresight: Models of time‐space in probabilistic, possibilistic and constructivist futures

Ilkka Tuomi

1Meaning Processing Ltd, Helsinki, Finland

2Stellenbosch Institute for Advanced Study (STIAS), Wallenberg Research Centre at Stellenbosch University, Stellenbosch, South Africa

Received:21November2018 |  Revised:15January2019 |  Accepted:15January2019

DOI: 10.1002/ffo2.11

A Scenario-based Approach to Strategic Planning
– Integrating Planning and Process Perspective of Strategy

Prof. Dr. Torsten Wulf, Philip Meißner and Dr. Stephan Stubner


Click to access ap-no-6-scenario-based-approach-to-strategic-planning.pdf

The 4 Whys of Scenario Thinking

M Brain

About the Kearney-Oxford Scenarios Programme

AT Kearney

Scenarios in the strategy process: a framework of affordances and constraints

Victor Tiberius

Tiberius European Journal of Futures Research (2019) 7:7

Objectivity and a comparison of methodological scenario approaches for climate change research

Elisabeth A. Lloyd · Vanessa J. Schweizer

Synthese (2014) 191:2049–2088 DOI 10.1007/s11229-013-0353-6

Cross-impact balances:
A system-theoretical approach to cross-impact analysis

Wolfgang Weimer-Jehle T,1
University of Stuttgart, Institute for Social Sciences V, Research Unit Risk and Sustainability, Seidenstr. 36,

70174 Stuttgart, Germany

Technological Forecasting & Social Change 73 (2006) 334–361

ScenarioWizard 4.3. Constructing Consistent Scenarios Using Cross-Impact Balance Analysis.


Wolfgang Weimer-Jehle

Improving environmental change research with systematic techniques for qualitative scenarios

Vanessa Jine Schweizer and Elmar Kriegler

2012 Environ. Res. Lett. 044011

Systematic construction of global socioeconomic pathways using internally consistent element combinations


Vanessa Jine Schweizer

Brian C. O’Neill

The current state of scenario development: An overview of techniques


Peter Bishop

Andy Hines

Terry Collins

Should Probabilities Be Used with Scenarios?

Stephen M. Millett Futuring Associates LLC USA

Plausibility and probability in scenario planning


Rafael Ramirez

Cynthia Selin

Click to access ACCEPTED_Plausibility_and_Probability_in_Scenario_Planning_March_24_2013.pdf

Scenario development without probabilities — focusing on the most important scenario

Volker Grienitz & Michael Hausicke & André-Marcel Schmidt

Eur J Futures Res (2014) 15:27

DOI 10.1007/s40309-013-0027-0

Foundations of Scenario Planning: The Story of Pierre Wack

By Thomas J Chermack



Helena GASPARS-WIELOCH page1image38230256*

Department of Operations Research, Faculty of Informatics and Electronic Economy, Poznan University of Economics and Business, Al. Niepodleglosci 10, 61-875, Poznań, Poland


Overcoming obstacles to effective scenario planning

McKinsey on Finance Number 55, Summer 2015

Increasing the effectiveness of participatory scenario development through codesign

Marissa F. McBride 1Kathleen F. Lambert 2Emily S. Huff 3Kathleen A. Theoharides 4Patrick Field 5 and Jonathan R. Thompson 1

1Harvard Forest, Harvard University, Petersham, Massachusetts, 2Harvard Forest, Harvard University and Science Policy Exchange, Petersham, Massachusetts, 3Michigan State University, Department of Forestry, East Lansing, Michigan, 4Climate and Global Warming Solutions, Executive Office of Energy and Environmental Affairs, Boston, Massachusetts, 5Consensus Building Institute, Cambridge, Massachusetts

 E&S HOME > VOL. 22, NO. 3 > Art. 16

Scenarios in business and management: The current stock and research opportunities

Victor Tiberius a,⁎, Caroline Siglow a, Javier Sendra-García b

a University of Potsdam, Faculty of Economics and Social Sciences, Potsdam, Germany

b Universidad Complutense de Madrid, Madrid, Spain

Plotting Your Scenarios

Jay Ogilvy and Peter Schwartz



Click to access probabilistic.pdf

Navigating Uncertain Times
A Scenario Planning Toolkit for the Arts & Culture Sector

Literature Review

Multiple Scenario Development: Its Conceptual and Behavioral Foundation


Paul Schoemaker



UNDP Global Centre for Public Service Excellence (GCPSE) 

Foresight as a Strategic Long-Term Planning Tool for Developing Countries


UNDP Global Centre for Public Service Excellence (GCPSE)

Plausibility indications in future scenarios

Wiek, A., Withycombe Keeler, L., Schweizer, V. and Lang, D.J. (2013)

Int. J. Foresight and Innovation Policy, Vol. 9, Nos. 2/3/4, 2013

Plausibility and probability in scenario planning

Rafael Ramirez and Cynthia Selin

Foresight · March 2014

DOI: 10.1108/FS-08-2012-0061

Integrating organizational networks, weak signals, strategic radars and scenario planning

Paul J.H. Schoemaker ⁎, George S. Day, Scott A. Snyder Wharton School, University of Pennsylvania, Philadelphia, PA, USA

Technological Forecasting & Social Change 80 (2013) 815–824

The current state of scenario development: an overview of techniques

Peter Bishop, Andy Hines and Terry Collins

Foresight · February 2007

DOI: 10.1108/14636680710727516

Chronotopes of foresight: Models of time‐space in probabilistic, possibilistic and constructivist futures

Ilkka Tuomi1,2

Futures Foresight Sci. 2019;1:e11.

Using Trends and Scenarios as Tools for Strategy Development

Shaping the Future of Your Enterprise

by Ulf Pillkahn


An Analysis and Categorization of Scenario Planning Scholarship from 1995-2016

Thomas J. Chermack Colorado State University USA


Journal of Futures Studies, June 2018, 22(4): 45–60

A review of scenario planning

Scenario analysis to support decision making in addressing wicked problems: pitfalls and potential

Innovation, Dynamic Capabilities and Leadership

Paul J.H. Schoemaker, Sohvi Leih, David J. Teece March 23, 2018

Scenario planning with a sociological eye: Augmenting the intuitive logics approach to understanding the Future of Scotland and the UK

Professor R. Bradley MacKay a,⁎, Dr. Veselina Stoyanova b

a The Gateway, North Haugh, School of Management, University of St Andrews, St Andrews, Scotland KY16 9RJ, UK

b Strathclyde Business School, University of Strathclyde, 199 Cathedral Street, Glasgow, Scotland G4 0QU, UK

Technological Forecasting & Social Change 124 (2017) 88–100

Scenarios in business and management: The current stock and research opportunities

Victor Tiberius a,⁎, Caroline Siglow a, Javier Sendra-García b 

University of Potsdam, Faculty of Economics and Social Sciences, Potsdam, Germany

Universidad Complutense de Madrid, Madrid, Spain

Journal of Business Research 121 (2020) 235–242

How plausibility-based scenario practices are grappling with complexity to appreciate and address 21st century challenges




aFutures Programme, Smith School of Enterprise and the Environment, Oxford University, Hayes House, 75 George Street, Oxford OX1 2BQ, UK

bTHNK, Haarlemmerweg 8a, 1014 BE Amsterdam, The Netherlands

cSmith School of Enterprise and the Environment, Oxford University, UK

dReims Management School, Reims, France

eSmith School of Enterprise and the Environment, Oxford University, Hayes House, 75 George Street, Oxford OX1 2BQ, UK

Technological Forecasting and Social Change

Volume 80, Issue 4, May 2013, Pages 699-710

Special Issue: Scenario Method: Current developments in theory and practice

Edited by George Wright, George Cairns, Ron Bradfield

Volume 80, Issue 4, 

Pages 561-838 (May 2013)

Scenario methodology: New developments in theory and practice Introduction to the Special Issue

George Wright a,⁎, George Cairns b, Ron Bradfield c

a Warwick Business School, Coventry, UK
b RMIT University, Melbourne, Australia
c Strathclyde Business School, Glasgow, UK

Technological Forecasting & Social Change xxx (2013) xxx–xxx

Scanning the Periphery


HBR 2005

Scenario Planning Literature

Recent Articles

Bouhalleb, Arafet and Ali Smida, “Scenario Planning: An investigation of the construct and its measurements,” Wiley Online Library, February 9, 2018

Favato, Giampiero, “Embedding real options in scenario planning: A new methodological approach,” June 17, 2016

Gray, Jane, “Ofgem targets “flexible” scenario planning,” Network, October 12, 2016

Gray, Michael, “Scottish business scenario planning’ for independence over Brexit, minister confirms,” October 14, 2016

Hartung, Adam “The No. 1 Lesson from Hurricane Matthew and Brexit: Scenario Planning is Crucial,” October 7, 2016

Lang, Trudi, and Rafael Ramirez, “Building new social capital with scenario planning,” Technological Forecasting and Social Change, Science Direct, July 8, 2017

Phadnis, Shardul, “How Scenario Planning Influences Strategic Decisions,” MIT Sloan Management Review, Summer 2016

Powch, Andrew, “Overcoming Uncertainty with the Aid of Scenario Planning,” Industry Week, October 17, 2017

Raford, Noah, “Online foresight platforms: Evidence for their impact on scenario planning and strategic foresight,” Elsevier, August 2015

Ramírez, R., & Selin, C., “Plausibility and probability in scenario planning,” Foresight, 16(1), 54-74, March 4, 2014

Ramirez, Rafael, Sheve Churchhouse, Alejandra Palermo, and Jonas Hoffman, Using Scenario Planning to Reshape StrategyMIT Sloan Management Review, June 13, 2017

Ramirez, Rafael, “How scenario planning makes strategy more robust,” Oxford Answers, January 28, 2020

Schoemaker, PJH, Scenario planning: A Tool for Strategic Thinking, MIT Sloan Management Review, 1995

Schwarze, Margaret and Lauren J. Taylor, “Managing Uncertainty—Harnessing the Power of Scenario Planning,” The New England Journal of Medicine, July 20, 2017  

Wilkinson, A. and Kupers, R. “Living in the Futures,” Harvard Business Review, May 2013

Wilkinson, A. and Ramirez, R. “2010 Canaries in the Mind,” Journal of Future Studies


Cairns, George and George Wright, Scenario Thinking: Preparing Your Organization for the Future in an Unpredictable World, Palgrave Macmillan, 2nd ed., 2018 

Harris, Jared D. and Michael J. Lenox, The Strategist’s Toolkit, Darden Business Publishing, 2013

Laudicina, Paul, World Out of Balance: Navigating Global Risks to Seize Competitive Advantage, McGraw Hill, 2005

Ramirez, Rafael and Angela Wilkinson, Strategic Reframing: The Oxford Scenario Planning Approach, Oxford University Press, May 24, 2016

Ramirez, Rafael, John W. Selsky and Kees van der Heijden, Business Planning for Turbulent Times: New Methods for Applying Scenarios, earthscan, 2010

Schwartz, Peter, The Art of the Long View: Planning for the Future in an Uncertain World, Crown Business Publishing, 1996

Van Der Heijden, Kees, Scenarios: The Art of Strategic Conversation, John Wiley and Sons Ltd., 2010

Wade, Woody, Scenario Planning: A Field Guide to the Future, John Wiley and Sons, Inc., 2012

Have question or additional suggestions? Please contact Terry Toland

What are Problem Structuring Methods?

What are Problem Structuring Methods?


Problem structuring methods provide a methodological complement to theories of policy design. Arguably, structuring a problem is a prerequisite of designing solutions for that problem.4 In this context, problem structuring methods are metamethods. They are “about” and “come before” processes of policy design and other forms of problem solving.

Source: Strategic Development: Methods and Models

Key Terms

  • PSM
  • Soft OR
  • Hard OR
  • Unstructured Problems
  • Systems
  • System Sciences
  • SODA Strategic Options Development and Analysis
  • SSM Soft Systems Methodology
  • SCA Strategic Choice Approach
  • Robustness Analysis
  • Drama Theory
  • Interactive Planning
  • Scenario Planning
  • Critical Systems Heuristics
  • SWOT
  • Strategic Assumption Surfacing and Testing
  • Viable Systems Model VSM
  • System Dynamics
  • Decision Conferencing
  • Multi-methodology
  • John Mingers
  • Jonathan Rosenhead
  • John Morecroft
  • MC Jackson
  • Operational Research
  • Problem Structuring Methods PSM
  • Stafford Beer
  • Robert Dyson
  • Jay Forrester
  • Russell Ackoff
  • Robert Flood
  • Peter Checkland
  • Group Model Building
  • Behaviour Operational Research
  • Community Operations Research
  • Ill-structured versus Well-structured Problems
  • Wicked Versus Tame Problems
  • Ill-Defined versus Well-Defined Problems
  • Nigel Howard
  • Metagames
  • Hypergames

Problem Structuring Methods

Source: Past, present and future of problem structuring methods

The problematic situations for which PSMs aim to provide analytic assistance are characterized by

  • Multiple actors,
  • Differing perspectives, 
  • Partially conflicting interests,  
  • Significant intangibles,
  • Perplexing uncertainties.

The relative salience of these factors will differ between situations (and different methods are selective in the emphasis given to them). However, in all cases there is a meta-characteristic, that of complexity, arising out of the need to comprehend a tangle of issues without being able to start from a presumed consensual formulation. For an introduction to PSMs, see Rosenhead and Mingers, 2001

Source: Problem structuring methods in action

Strategic options development and analysis (SODA) is a general problem identification method that uses cognitive mapping as a modelling device for eliciting and recording individuals’ views of a problem situation. The merged individual cognitive maps (or a joint map developed within a workshop session) provide the framework for group discussions, and a facilitator guides participants towards commitment to a portfolio of actions.

Soft systems methodology (SSM) is a general method for system redesign. Participants build ideal-type conceptual models (CMs), one for each relevant world view. They compare them with perceptions of the existing system in order to generate debate about what changes are culturally feasible and systemically desirable. 

Strategic choice approach (SCA) is a planning approach centered on managing uncertainty in strategic situations. Facilitators assist participants to model the interconnectedness of decision areas. Interactive comparison of alternative decision schemes helps them to bring key uncertainties to the surface. On this basis the group identifies priority areas for partial commitment, and designs explorations and contingency plans.

Robustness analysis is an approach that focuses on maintaining useful flexibility under uncertainty. In an interactive process, participants and analysts assess both the compatibility of alternative initial commitments with possible future configurations of the system being planned for, and the performance of each configuration in feasible future environments. This enables them to compare the flexibility maintained by alternative initial commitments. 

Drama theory draws on two earlier approaches, meta games and hyper games. It is an interactive method of analysing co-operation and conflict among multiple actors. A model is built from perceptions of the options available to the various actors, and how they are rated. Drama theory looks for the “dilemmas” presented to the actors within this model of the situation. Each dilemma is a change point, tending to cause an actor to feel specific emotions and to produce rational arguments by which the model itself is redefined. When and only when such successive redefinitions have eliminated all dilemmas is the actors’ joint problem fully resolved. Analysts commonly work with one of the parties, helping it to be more effective in the rational-emotional process of dramatic resolution. (Descriptions based substantially on Rosenhead, 1996.)

Given the ill-defined location of the PSM/non- PSM boundary, there are a number of other methods with some currency that have at least certain family resemblances. These include critical systems heuristics (CSH) (Ulrich, 2000), interactive planning (Ackoff, 1981), and strategic assumption surfacing and testing (Mason and Mitroff, 1981). Other related methods which feature in this special issue are SWOT (Weihrich, 1998), scenario planning (Schoemaker, 1998), and the socio-technical systems approach (Trist and Murray, 1993). Those which are particularly close to the spirit of PSMs in at least some of their modes of use, and therefore thought to merit inclusion in Rosenhead and Mingers (2001), are the following:

Viable systems model (VSM) is a generic model of a viable organization based on cybernetic principles. It specifies five notional systems that should exist within an organization in some form––operations, co-ordination, control, intelligence, and policy, together with the appropriate control and communicational relationships. Although it was developed with a prescriptive intent, it can also be used as part of a debate about problems of organizational design and redesign (Harnden, 1990). 

System dynamics(SD) is a way of modelling peoples’ perceptions of real-world systems based especially on causal relationships and feedback. It was developed as a traditional simulation tool but can be used, especially in combination with influence diagrams (causal–loop diagrams), as a way of facilitating group discussion (Lane, 2000; Vennix, 1996).

Decision conferencing is a variant of the more widely known “decision analysis”. Like the latter, it builds models to support choice between decision alternatives in cases where the consequences may be multidimensional; and where there may be uncertainty about future events which affect those consequences. What distinguishes decision conferencing is that it operates in workshop mode, with one or more facilitators eliciting from the group of participants both the structure of the model, and the probabilities and utilities to be included in it. The aim is cast, not as the identification of an objectively best solution, but as the achievement of shared understanding, the development of a sense of common purpose, and the generation of a commitment to action (Phillips, 1989; Watson and Buede, 1987).

There are a number of texts which present a different selection of “softer” methods than do Rosenhead and Mingers. These include Flood and Jackson (1991), who concentrate on systems-based methods, Dyson and O’Brien (1998) who consider a range of hard and soft approaches in the area of strategy formulation; and Sorensen and Vidal (1999) who make a wide range of methods accessible to a Scandinavian readership. There is clearly an extensive repertoire of methods available. In fact it is common to combine together a number of PSMs, or PSMs together with more traditional methods, in a single intervention––a practice known as multimethodology (Mingers and Gill, 1997). So the range of methodological choice is wider even than a simple listing of methods might suggest.

Source: Are project managers ready for the 21th challenges? A review of problem structuring methods for decision support

Benefits of Problem Structuring Methods

Source: Are project managers ready for the 21th challenges? A review of problem structuring methods for decision support

My Related Posts

Systems and Organizational Cybernetics

Micro Motives, Macro Behavior: Agent Based Modeling in Economics

Production and Distribution Planning : Strategic, Global, and Integrated

Drama Theory: Choices, Conflicts and Dilemmas

Drama Theory: Acting Strategically

Quantitative Models for Closed Loop Supply Chain and Reverse Logistics

Hierarchical Planning: Integration of Strategy, Planning, Scheduling, and Execution

Stock Flow Consistent Input Output Models (SFCIO)

Stock Flow Consistent Models for Ecological Economics

Gantt Chart Simulation for Stock Flow Consistent Production Schedules

Shell Oil’s Scenarios: Strategic Foresight and Scenario Planning for the Future

Water | Food | Energy | Nexus: Mega Trends and Scenarios for the Future

Global Trends, Scenarios, and Futures: For Foresight and Strategic Management

HP’s Megatrends

Global Flow of Funds: Statistical Data Matrix across National Boundaries

Credit Chains and Production Networks

Supply Chain Finance (SCF) / Financial Supply Chain Management (F-SCM)

Financial Social Accounting Matrix

Morris Copeland and Flow of Funds accounts

Systems Biology: Biological Networks, Network Motifs, Switches and Oscillators

Oscillations and Amplifications in Demand-Supply Network Chains

Portfolio Planning Models for Corporate Strategic Planning

Cyber-Semiotics: Why Information is not enough

Truth, Beauty, and Goodness: Integral Theory of Ken Wilber

Key Sources of Research

Understanding behaviour in problem structuring methods interventions with activity theory.

White, L., Burger, K., & Yearworth, M. (2016).

European Journal of Operational Research, 249(3), 983-1004.

“Is Value Focused Thinking a Problem Structuring Method or Soft OR or what?”

Keisler, Jeffrey,


Management Science and Information Systems Faculty Publication Series. Paper 42.

Rational Analysis for a Problematic World Revisited: Problem Structuring Methods for Complexity, Uncertainty and Conflict

John Mingers, Jonathan Rosenhead

2001 Book Second ed.

The characteristics of problem structuring methods: A literature review

Problem structuring methods in action

John Mingers a,*, Jonathan Rosenhead b

a Warwick Business School, University of Warwick, Coventry CV4 7AL, UK 

b London School of Economics, Houghton Street, London WC2A 2AE, UK

European Journal of Operational Research 152 (2004) 530–554

Click to access Problem%20structuring%20methods%20in%20action.pdf

Click to access Problem%20structuring%20methods%20in%20action.pdf

Introduction to the Special Issue: Teaching Soft O.R., Problem Structuring Methods, and Multimethodology.

John Mingers, Jonathan Rosenhead, (2011)

INFORMS Transactions on Education 12(1):1-3.

Click to access Mingers-Rosenberg-PSM-SoftOR.pdf

Problem Structuring Methods, 1950s-1989: An Atlas of the Journal Literature

Georgiou, Ion and Heck, Joaquim,

(June 26, 2017).

Available at SSRN: or

“An Investigation on the Effectiveness of a Problem Structuring Method in a GroupDecision-Making Process”

Thaviphoke, Ying.

(2020). Doctor of Philosophy (PhD), Dissertation, Engineering Management, Old Dominion University,

DOI: 10.25777/cx7x-z403

What’s the Problem? An Introduction to Problem Structuring Methods

Jonathan Rosenhead

Published Online:1 Dec 1996


William N. Dunn
Graduate School of Public and International Affairs University of Pittsburgh

Past, present and future of problem structuring methods

J Rosenhead

London School of Economics, London, UK

Journal of the Operational Research Society (2006), 1–7

Framing and Reframing as a Creative Problem Structuring Aid

Victoria J Mabin, and John Davies Management Group Victoria University of Wellington PO Box 600 Wellington

Tel +4-495 5140
email: Tel + 4-471 5382
Fax + 4-471 2200

Reassessing the scope of OR practice: the influences of problem structuring methods and the analytics movement

Ranyard, J.C., Fildes, R. and Hun, T-I (2014).

(LUMS Working Paper 2014:8).

Lancaster University: The Department of Management Science.

Reasoning maps for decision aid: an integrated approach for problem-structuring and multi-criteria evaluation

G Montibeller1∗, V Belton2, F Ackermann2 and L Ensslin3

1London School of Economics, London, UK; 2University of Strathclyde, Glasgow, UK; and 3Federal University of Santa Catarina (UFSC), Floriano ́polis, Brazil

Journal of the Operational Research Society (2008) 59, 575–589

Special issue on problem structuring research and practice

Fran Ackermann • L. Alberto Franco • Etie ̈nne Rouwette • Leroy White

EURO J Decis Process (2014) 2:165–172 DOI 10.1007/s40070-014-0037-6

Soft OR Comes of Age – But Not Everywhere!

Mingers, John (2011)

ISSN 0305-0483.

Omega, 39 (6). pp. 729-741

An Investigation on the Effectiveness of a Problem Structuring Method in a Group Decision-Making Process

Ying Thaviphoke
Old Dominion University,


OR competences: the demands of problem structuring methods

Richard John Ormerod

EURO J Decis Process (2014) 2:313–340

DOI 10.1007/s40070-013-0021-6

Hard OR, Soft OR, Problem Structuring Methods, Critical Systems Thinking: A Primer

Hans G. Daellenbach

Department of Management University of Canterbury Christchurch, NZ

Are project managers ready for the 21th challenges? A review of problem structuring methods for decision support

José Ramón San Cristóbal Mateo

Emma Diaz Ruiz de Navamuel

María Antonia González Villa

Towards a new framework for evaluating systemic problem structuring methods

Gerald Midgley  Robert Y. Cavana  John Brocklesby , Jeff L. Foote  David R.R. Wood , Annabel Ahuriri-Driscoll 

European Journal of Operational Research 229 (2013) 143–154

Problem structuring methods

Jonathan Rosenhead1

Chapter in book

(1) The London School of Economics and Political Science, London, England

Kluwer Academic Publishers 2001

Encyclopedia of Operations Research and Management Science

2001 Edition | Editors: Saul I. Gass, Carl M. Harris

Beyond Problem Structuring Methods: Reinventing the Future of OR/MS

Author(s): M. C. Jackson

Source: The Journal of the Operational Research Society, Vol. 57, No. 7, Special Issue: Problem Structuring Methods (Jul., 2006), pp. 868-878

Published by: Palgrave Macmillan Journals on behalf of the Operational Research Society

Stable URL:

Strategic Development: Methods and Models

Robert G. Dyson (Editor)Frances A. O’Brien (Editor)

ISBN: 978-0-471-97495-6 

May 1998 346 Pages

Group Model Building:
Problem Structuring, Policy Simulation and Decision Support

David F. Andersen, University at Albany
Jac A.M. Vennix, Radboud University Nijmegen George P. Richardson, University at Albany Etiënne A.J.A. Rouwette, Radboud University Nijmegen

Reassessing the Scope of OR Practice: the Influences of Problem Structuring Methods and the Analytics Movement

J. C. Ranyard, R. Fildes* and Tun-I Hu

The Department of Management Science Lancaster University Management School Lancaster LA1 4YX

Frames, Communication, and Public Policymaking

Frames, Communication, and Public Policymaking

My previous post was on introducing frames, framing and reframing. I focused on use of frames in areas of

  • Media
  • Communication
  • Sociology and Social Movements
  • Political Science
  • International Relations

Frames and Framing are used in two other areas

  • Frame Effects in Decision Making /Kahneman and Tversky
  • Frame Analysis in Public Policy Making / David Schon and Martin Rein

This post is focused on Frame Analysis as used in public policy making.

Frames and Frame Analysis

Source: From Policy “Frames” to “Framing”: Theorizing a More Dynamic, Political Approach.

The concept of frames or framing, especially cast as “frame analysis,” has an established history in public policy studies, building largely on the work of Donald Schön and Martin Rein. It is an important analytic “tool” for those seeking to understand, for instance, issues in the mismatch between administrators’ implementation of legislated policies and policy intent. Originally coined elsewhere (Bateson, 1955/1972a), the concept had, by the 1990s, been taken up in a wide range of academic disciplines. These included, in addition to public policy analysis (e.g., Rein, 1983a, 1983b; Rein & Schön, 1977; Schön, 1979/1993; Schön & Rein 1994, 1996), artificial intelligence and psychology (e.g., Minsky, 1975; Schank & Abelson, 1977; Tversky & Kahneman, 1981), linguistics (e.g., Fillmore, 1982; Lakoff, 1987; Tannen, 1979; see Cienki, 2007), social movement studies (e.g., Gamson, 1992; Morris & Mueller, 1992; Snow & Benford, 1988; Snow, Rochford, Worden, & Benford, 1986; for an overview, see Benford & Snow, 2000), communication studies (e.g., D’Angelo, 2002; de Vreese, 2012; Entman, 1993; for a critical overview, see Vliegenthart & van Zoonen, 2011), dispute resolution (e.g., Dewulf et al., 2009; Putnam & Holmer, 1992), and even music (Cone, 1968). Yet as the Rein–Schön policy analytic approach to framing is, today, less well known than its version in the social movement literature, public policy and administration scholars might be more likely to turn to the latter than the former in seeking to explain frame-related issues. Given what we see as the greater suitability of their approach for analyzing policy processes, we think the ideas they developed worth revisiting and extending in ways that enhance their applicability to dynamic, power-sensitive policy and administrative issues.

Although Schön also explored the subject in his own scholarship on metaphors (1979/1993) and reflective practice (e.g., 1983, 1987)—each of which might be understood, at least in part, as engaging aspects of framing—its policy applications are most fully elaborated in his collaborative work with Rein. Where Rein used “frame-reflective analysis” interchangeably with “value- critical analysis” (on this point, see Schmidt, 2006/2013), together they began focusing on frame analysis as “a methodology for problem setting” (Rein & Schön, 1977, p. 237). Later, they added its utility for investigating the possible resolution of policy controversies (Rein & Schön, 1986, 1993), and in particular those they saw as “stubborn” (Rein & Schön, 1991) or “intractable” (Rein & Schön, 1996; see also Rein, 1983a, 1983b; Schön, 1963/2001): prolonged debates on issues marked by uncertainties and ambiguities that were “highly resistant to resolution by appeal to evidence, research, or reasoned argument” (Schön & Rein, 1994, p. xi).1 Their collaboration ultimately led to the co-authored Frame Reflection (Schön & Rein, 1994).

Schön and Rein’s approach to frame analysis has been generative for many policy scholars across a range of topics, from waste management to immigrant integration, civil aviation to bovine TB (see, for example, Dudley, 1999; Grant, 2009; Hajer & Laws 2006; Hisschemöller & Hoppe, 1996; Kaufman & Smith, 1999; Laws & Rein, 2003; Rasmussen, 2011; Schmidt, 2006/2013; Scholten & Van Nispen, 2008; Sørensen, 2006; van Eeten, 2001; Yanow, 2009). Still, for all its utility, their approach warrants further development to realize its policy analytic potential in the context of intractable policy controversies, in particular with respect to the promise it holds out of a dynamic, process-oriented engagement that is politically nuanced and power-sensitive. In this context, it would be particularly suitable for understanding interactions not only in formal political arenas but also in governance networks (Koppenjan & Klijn, 2004) and in the more mundane encounters between street-level bureaucrats and their clients (Lipsky, 1980; Maynard-Moody & Musheno, 2003; Vinzant & Crothers, 1996). In extending their approach, we draw on various ideas we find in Schön’s earlier solo work (1963/2001, 1971), and we join Schön and Rein’s treatment of policy frame analysis with ideas deriving from category and narrative analyses, two related analytic modes.

To make the potential contributions of this policy analytic focus on framing clearer, we differentiate it from approaches that focus on frames. In our reading of these approaches, social movement theorizing chief among them, “frames” are often treated as objects people possess in their heads and develop for explicitly strategic purposes. By contrast, the policy analytic approach we engage here shifts the focus to “framing,” the interactive, intersubjective processes through which frames are constructed (cf. Weick, 1979).2 This distinction is more significant than mere differences between parts of speech: “frame” signifies a more definitional, static, and potentially taxonomizing approach to the subject; “framing” offers a more dynamic and, in our view, potentially politically aware engagement. Although the two treatments are not necessarily mutually exclusive,3 each brings different features of the processes conceptualized as frames/framing to light. To be sure, Schön and Rein’s work has aspects of both: Their case studies (e.g., of home- lessness; 1994) trace policy developments over time, listing policy programs adopted in specific cases whose names are the equivalent of different frames on the policy problem, and the policy settings of those cases introduce some elements of political processes. Our argument develops the political character of policy processes more fully, thereby enabling a policy-focused frame theorizing and analysis that flesh out the more dynamic and politically sensitive aspects of their work. This also enables us to address some of the issues raised by social movement and dispute resolution studies’ treatments of frames (e.g., Benford, 1997; Dewulf et al., 2009).

Knowing something of the conceptual history out of which frame analysis emerged clarifies what is at stake in these different approaches. We begin there and with Schön’s and Rein’s basic ideas before turning to the further development of a policy analytic approach.

Key Terms

  • Frame Analysis
  • Frame Reflection
  • Frames
  • Framing
  • Reframing
  • Media Frames
  • Communication
  • Policy making
  • Action Learning
  • Learning in Action
  • Reflection in Action
  • Organizational Learning
  • Double Loop Learning
  • Gregory Bateson
  • Erving Goffman
  • Chris Argyris
  • Martin Rein
  • Donald Schon
  • Reflective Practitioner
  • Interpretative Frames
  • Cognitive Frames
  • Interactional Frames
  • Contextual Frames
  • Sensemaking
  • Sensegiving
  • Priming
  • Agenda-setting
  • Persuasion
  • Schemas
  • Scripts. 
  • Levels of Analysis
  • Micro, Meso, Macro
  • Deep Frames
  • Issue Defining Frames
  • Surface Messages
  • Frame Alignment
  • Frame Consonance
  • Frame Discordance
  • Contested Frames

Categories of Frames: Policy Frames Codebook

Source: Identifying Media Frames and Frame Dynamics Within and Across Policy Issues

Our Policy Frames Codebook is intended to provide the best of both worlds: a general system for categorizing frames across policy issues designed so that it can also be specialized in issue-specific ways. The codebook contains 14 categories of frame “dimensions” (plus an “other” category) that are intended to be applicable to any policy issue (abortion, immigration, foreign aid, etc.) and in any communication context (news stories, Twitter, party manifestos, legislative debates, etc.). The dimensions are listed below.

  1. Economic frames: The costs, benefits, or monetary/financial implications of the issue (to an individual, family, community or to the economy as a whole).
  2. Capacity and resources frames: The lack of or availability of physical, geographical, spatial, human, and financial resources, or the capacity of existing systems and resources to implement or carry out policy goals.
  3. Morality frames: Any perspective—or policy objective or action (including proposed action)— that is compelled by religious doctrine or interpretation, duty, honor, righteousness or any other sense of ethics or social responsibility.
  4. Fairness and equality frames: Equality or inequality with which laws, punishment, rewards, and resources are applied or distributed among individuals or groups. Also the balance between the rights or interests of one individual or group compared to another individual or group.
  5. Constitutionality and jurisprudence frames: The constraints imposed on or freedoms granted to individuals, government, and corporations via the Constitution, Bill of Rights and other amendments, or judicial interpretation. This deals specifically with the authority of government to regulate, and the authority of individuals/corporations to act independently of government.
  6. Policy prescription and evaluation: Particular policies proposed for addressing an identified problem, and figuring out if certain policies will work, or if existing policies are effective.
  7. Law and order, crime and justice frames: Specific policies in practice and their enforcement, incentives, and implications. Includes stories about enforcement and interpretation of laws by individuals and law enforcement, breaking laws, loopholes, fines, sentencing and punishment. Increases or reductions in crime.
  8. Security and defense frames: Security, threats to security, and protection of one’s person, family, in-group, nation, etc. Generally an action or a call to action that can be taken to protect the welfare of a person, group, nation sometimes from a not yet manifested threat.
  1. Health and safety frames: Healthcare access and effectiveness, illness, disease, sanitation, obesity, mental health effects, prevention of or perpetuation of gun violence, infrastructure and building safety.
  2. Quality of life frames: The effects of a policy on individuals’ wealth, mobility, access to resources, happiness, social structures, ease of day-to-day routines, quality of community life, etc.
  3. Cultural identity frames: The social norms, trends, values and customs constituting culture(s), as they relate to a specific policy issue
  4. Public opinion frames: References to general social attitudes, polling and demographic information, as well as implied or actual consequences of diverging from or getting ahead of public opinion or polls.
  5. Political frames: Any political considerations surrounding an issue. Issue actions or efforts or stances that are political, such as partisan filibusters, lobbyist involvement, bipartisan efforts, deal-making and vote trading, appealing to one’s base, mentions of political maneuvering. Explicit statements that a policy issue is good or bad for a particular political party.
  6. External regulation and reputation frames: The United States’ external relations with another nation; the external relations of one state with another; or relations between groups. This includes trade agreements and outcomes, comparisons of policy outcomes or desired policy outcomes.
  7. Other frames: Any frames that do not fit into the above categories.

Researchers may choose to employ only these categories as listed here, or they could also nest issue-specific frames (or arguments) within each category. For example, in the case of capital punishment, the “innocence” frame would be a frame specific to that issue but categorized under the dimension of “fairness and equality.” In this way, scholars can apply the Policy Frames Codebook to new content analysis projects or take existing datasets that employed issue-specific frames and categorize those frames into the dimensions provided here.

We developed these categories through a mix of inductive and deductive methods. We began by brainstorming—amongst our team and several colleagues—categories that we imagined would cross- cut most, if not all, policy issues while also examining a random sampling of newspaper stories and blog posts to see which frames appeared and how we might categorize them. Then we tried applying our preliminary list of frame categories to a random sample of front-page newspaper stories covering a wide range of issues, and revised our categorization scheme accordingly. Next, we shopped our list around, sending it to additional colleagues and presenting it at an international conference (the 20th International Conference of Europeanists), again revising our schema based on this feedback. Finally, we did another round of test coding. Throughout this testing process, we developed and revised not only our list of categories but also a codebook that defines and gives examples for each category.

Framing: a Fractured Paradigm

Source: Putting Framing in Perspective: A Review of Framing and Frame Analysis across the Management and Organizational Literature

Framing and frames form an important cornerstone of many areas of management and organizational research – even if, at times, the interest in related constructs (such as schemas or categories) has seemingly had the upper hand. In one sense, our paper has been an attempt to take stock of the current literature while further advancing and invigorating research into the role of framing across the micro, meso and macro levels of analysis in management and organization studies. In part, this motivation has been driven by a recognition of the analytical strength and versatility of the construct, as evidenced by the various research streams that it has spawned within management, and indeed across the social sciences. At the same time, this vast influence across areas of research has perhaps also come at a price. It has led to a “fractured paradigm” (Entman, 1993), with researchers typically adopting a singular and more narrow focus on the construct at a particular level of analysis.

A general consequence of bracketing the broader construct in this way is that it has deflected attention away from processes of framing as meaning construction to a focus on frames as stable symbols or thoughts, with many studies setting out to “name” frames and explore how they prime certain thoughts and behaviours (e.g., Benford, 1997; Schneiberg & Clemens, 2006). The focus, in other words, is on the effects of cognitive frames, once these are established, in structuring expectations and cueing behavioural responses. This is useful for explaining how default frames may impinge on actors, and may script their behaviour, but does not account for how such frames of reference emerge in the first place. The bracketing of the construct may thus have blinded researchers to the active struggles and negotiations over meaning that take place before a frame might emerge, and before the meaning of an organized group or indeed an entire institutional field might contract around a frame.

We point in the paper to specific research opportunities and methods that enable further research to progress beyond “naming frames”, and explore framing as dynamic processes of meaning construction within and across groups and organizations. To a large extent, these opportunities will also involve research designs and methods that make stronger connections across levels of analysis, and consider the reciprocal influence between language, cognition, and culture. The methods that we have highlighted, ranging from interaction analysis to semantic-network analysis, are adept at this and allow for richer and more processual analyses of framing. Indeed, we hope that these methods will benefit researchers in realizing the highlighted opportunities and in advancing research on framing across a variety of organizational and institutional contexts.

Framing – Cognitive and Interactional

Source: Framing mechanisms: the interpretive policy entrepreneur’s toolbox

The framing literature is divided into two streams – a cognitive and an interactional type. Cognitive framing entails the individual understanding of a (policy) situation by assigning meaning to elements and binding them together in a coherent story (Scholten and Van Nispen 2008; Stone 2002; Van Hulst and Yanow 2014; Hawkins and Holden 2013). The interactional framing literature engages with the interactive effects of frames. Part of that literature focuses on the instrumental use of framing for ‘the rhetorical functions of persuasion, justification and symbolic display’ (Schön and Rein 1994, 32, cf.; Entman 1993; Gallo-Cruz 2012). However, the interactional framing literature, we use here, revolves around the function of actors making meaning together in interaction with each other (Dewulf and Bouwen 2012; Dodge 2015). Specifically, we follow Dewulf and Bouwen (2012, 169), who define framing as ‘the dynamic enactment and alignment of meaning in ongoing interactions’. In this understanding, framing is finding a consensus among actors over the meaning of a (policy) situation instead of doing so individually. We understand the interactional framing mechanisms Dewulf and Bouwen (2012) propose as processes initiated by an actor for meaning-making, and may also be used consciously in an instrumental way.

Figure 2. Flow chart of Interpretive Policy Entrepreneur characteristics.

Figure 3. Framing interaction mechanisms (adapted from Dewulf and Bouwen 2012).

Frame Constructs by Level of Analysis



Source: Integrated Framing: A Micro to Macro Case for The Landscape

Narratives, Frames, and Settings

Source: Narrative Frames and Settings in Policy Narratives

A unique aspect of the Narrative Policy Framework (NPF) is that it holds in the balance a social construction ontology with an objective epistemology. According to the NPF, policy realities are socially constructed through a particular perspective in a narrative, and our understanding of how these narratives operate in the policy space can be measured empirically through narrative elements and strategies (Shanahan, Jones, McBeth, and Radaelli, 2017). The NPF contends that empirically understanding the social construction of policy realities sheds light on enduring policy process questions such as why policy arenas remain intractable, how coalition learning and coordination occurs, and, ultimately, how and under what conditions policies change.

To address these broad research inquiries, much of the previous NPF research has focused on singular narrative elements such as characters (e.g., Weible, Olofsson, Costie, Katz, and Heikkila, 2016) and plot (e.g., Shanahan, Jones, McBeth, and Lane, 2013) as well as the narrative strategies of causal mechanism (e.g., Shanahan, Adams, Jones, and McBeth, 2014), distribution of costs and benefits (e.g., McBeth, Shanahan, Arnell, and Hathaway, 2007) and policy beliefs (Shanahan, Jones, and McBeth, 2011). Importantly, these elements and strategies have been generally studied as isolates; the next generation of NPF scholarship is beginning to explore how these narrative components array within the story, to proffer a particular policy perspective. What has not been studied or specified is the role of the narrative element settings in shaping the realities constructed in policy narratives, particularly with how characters array in different settings and how settings are situated within frames. By focusing on the nested nature of characters, settings, and frames, this study aims to reveal the dynamic workings of narratives in the policy terrain.

Why settings? Settings literally are the perspective given to an audience, whether a broad legalistic backdrop (e.g., a statute or Constitution), an aerial regional view (e.g., a map), or a ground-level geographic place (e.g., a landmark or house). Policy scholars (e.g., Weible 2014) often herald the import of context in understanding policy processes; we argue that a setting is the narrative interpretation of policy context. The policy context may include a particular geographic and/or political realm, but a narrative setting provides a particular viewpoint of this context. Such a backdrop delimits what the audience experiences of the narrative, whether the setting is micro (in a room) or macro (aerial view). In turn, settings come alive through the action of the characters. Thus, not only understanding and operationalizing settings, but also linking two narrative elements—characters and settings—are new steps in NPF research.

Why frames? How frames operate in or around narratives has been an issue over which NPF architects have puzzled. Functionally, frames and narratives have similar meaning-making cognitive processes (Jones and Song, 2014) and both shape people’s opinions about policy issues. Crow and Lawlor (2016) add that frames form the central organizing idea and turn facts into a story by selecting and emphasizing some attributes over others, as other framing and policy scholars note (e.g., Stone 2012; McCombs and Ghanem, 2001; Gamson and Madigliani, 1989; Druckman, 2001a). Thus, frames are important and shape the parameters in which narratives unfold. However, are there multiple narratives within one frame? Are divergent narratives housed within the same frame? Does one narrator use multiple frames? Answering these questions will help to shed light on the import of narratives in the context of frames.

My Related Posts

Frames, Framing and Reframing

Erving Goffman: Dramaturgy of Social Life

Key sources of Research

Perspectives on Framing

edited by Gideon Keren


Identifying Media Frames and Frame Dynamics Within and Across Policy Issues

Amber E. Boydstun, University of California, Davis Justin H. Gross, University of North Carolina, Chapel Hill Philip Resnik, University of Maryland, College Park Noah A. Smith, Carnegie Mellon University

September 16, 2013

Tracking the Development of Media Frames within and across Policy Issues

Amber E. Boydstun, University of California, Davis∗

Dallas Card, Carnegie Mellon University

Justin H. Gross, University of North Carolina, Chapel Hill

Philip Resnik, University of Maryland, College Park

Noah A. Smith, Carnegie Mellon University

August 19, 2014

Levels of Information: A Framing Hierarchy

Shlomi Sher Department of Psychology University of California, San Diego

Craig R. M. McKenzie
Rady School of Management and Department of Psychology University of California, San Diego

From Policy “Frames” to “Framing”: Theorizing a More Dynamic, Political Approach.

van Hulst, M. J., & Yanow, D. (2016).

The American Review of Public Administration, 46(1), 92–112.

The Framing Theory



John L. Campbell
Department of Sociology, Dartmouth College, Hanover, New Hampshire 03755,


Annu.Rev. Sociol. 2002. 28:21-38

doi: 10.1146/annurev.soc.28.110601.14111

Click to access Ideas,%20behavior%20and%20politics%20review.pdf

Framing Shale Gas for Policy-Making in Poland,

Aleksandra Lis & Piotr Stankiewicz (2016):

Journal of Environmental Policy & Planning,

DOI: 10.1080/1523908X.2016.1143355

Donald Schonön

Frame Reflection: Toward the Resolution of Intractable Policy Controversies

By Donald A. Schon and Martin Rein

Summary written by Conflict Research Consortium Staff

Contesting media frames and policy change

The influence of media frames of immigration policy-related incidents contesting dominant policy frames on changes in Dutch immigration policies

Rianne Dekker & Peter Scholten Department of Public Administration Erasmus University Rotterdam P.O. Box 1738
3000 DR Rotterdam

Framing Resilience. From a Model-based Approach to a Management Process

Hanneke Duijnhoven

Martijn Neef

Procedia Economics and Finance
Volume 18, 2014, Pages 425-430

Neighborhood, City, or Region: Deconstructing Scale in Planning Frames

By Kate Lowe

Reframing Problematic Policies

Martin Rein

The Oxford Handbook of Political Science Edited by Robert E. Goodin

Print Publication Date: Jul 2011

Online Publication Date: Sep 2013

DOI: 10.1093/oxfordhb/9780199604456.013.0046

From Policy “Frames” to “Framing”

van Hulst, M.J.; Yanow, Dvora

The American Review of Public Administration, 46(1), 92–112


Frame Analysis in Environmental Conflicts: The case of ethanol production in Brazil

Ester Galli

PhD Dissertation 2011

KTH – Royal Institute of Technology
School of Industrial Engineering and Management Division of Industrial Ecology
100 44 Stockholm

Donald Schon (Schön): learning, reflection and change

Chris Argyris: theories of action, double-loop learning and organizational learning

Reframing Policy Discourse

Martin Rein and Donald Schön

In book The Argumentative Turn in Policy Analysis and Planning

Edited by Frank Fischer and John Forester 1993


Sarah Kaplan
University of Pennsylvania, Wharton School 3620 Locust Walk, Suite 2019 Philadelphia, PA 19104-6370 215-898-6377

Frame Reflection: A Critical Review of US Military Approaches to Complex Situations

Ben Zweibelson, Major, US Army
Grant Martin, Lieutenant Colonel, US Army
Dr. Christopher Paparone, Colonel (retired), US Army

Identifying policy frames through semantic network analysis : an examination of nuclear energy policy across six countries

Shim, J, Park, C and Wilding, M­015­9211­3

Click to access Semantic%20network%20for%20nuclear%20energy%20policy%20_%20Accepted%20version.pdf

Critical Frame Analysis:
A Comparative Methodology for the ‘Quality in Gender+ Equality Policies’ (QUING) project

Tamas Dombos

Click to access cps-working-paper-critical-frame-analysis-quing-2012.pdf

Integrated Framing: A Micro to Macro Case for The Landscape

*Filip Aggestam

Department of Environmental Engineering, University of Natural Resources and Life sciences, Austria

Submission: February 22, 2017; Published: March 21, 2017
*Corresponding author: Filip Aggestam, Department of Environmental Engineering, University of Natural Resources and Life sciences, Vienna,


Volume 2 Issue 1 – March 2017
DOI: 10.19080/IJESNR.2017.02.555578

Int J Environ Sci Nat Res

Where is urban food policy in Switzerland? A frame analysis

Heidrun Moschitz

Department of Socio-economics, Research Institute of Organic Agriculture, Frick, Switzerland

VOL. 23, NO. 2, 180–194

Framing Environmental Health Decision-Making: The Struggle over Cumulative Impacts Policy

by Devon C. Payne-Sturges 1,*,†, Thurka Sangaramoorthy 2,†OrcID and Helen Mittmann 2,3
Maryland Institute for Applied Environmental Health, School of Public Health, University of Maryland, 2234 L SPH, 255 Valley Drive, College Park, MD 20742, USA
Department of Anthropology, University of Maryland, 1111 Woods Hall, 4302 Chapel Lane, College Park, MD 20742, USA
Department of Health Policy and Management, Milken Institute School of Public Health, George Washington University, 950 New Hampshire Avenue, NW, Washington, DC 20052, USA

Int. J. Environ. Res. Public Health 2021, 18(8), 3947;
Received: 14 March 2021 / Revised: 5 April 2021 / Accepted: 7 April 2021 / Published: 9 April 2021

Narrative and Frame Analysis: Disentangling and Refining Two Close Relatives by Means of a Large Infrastructural Technology Case

Ewert J. Aukes, Lotte E. Bontje & Jill H. Slinger


Volume 21, No. 2, Art. 28 – May 2020

Framing in policy processes: A case study from hospital planning in the National Health Service in England, 

Jones, L., Exworthy, M.,

Social Science & Medicine (2014),

doi: 10.1016/j.socscimed.2014.11.046

Click to access Jones_Exworthy_Framing_policy_processes_Social_Science_Medicine_2014.pdf

The Constructionist Approach to Framing: Bringing Culture Back In

Baldwin Van Gorp

Department of Communication Science, Radboud University Nijmegen, 6500 HC Nijmegen, The Netherlands

Journal of Communication ISSN 0021-9916

Framing Public Issues

Framework Institute

Framing mechanisms: the interpretive policy entrepreneur’s toolbox,

Ewert Aukes, Kris Lulofs & Hans Bressers (2017):

Critical Policy Studies,

DOI: 10.1080/19460171.2017.1314219

Chapter 23: Between representation and narration: analysing policy frames

Kathrin Braun

Handbook of Critical Policy Studies

Edited by Frank Fischer, Douglas Torgerson, Anna Durnová and Michael Orsini

Published in print: 18 Dec 2015

ISBN: 9781783472345e

ISBN: 9781783472352


Putting Framing in Perspective: A Review of Framing and Frame Analysis across the Management and Organizational Literature

Joep P. Cornelissen and Mirjam D. Werner

Published Online: 1 Jan 2014

Academy of Management Annals VOL. 8, NO. 1

The sense of it all: Framing and narratives in sensegiving about a strategic change. 

Logemann, M., Piekkari, R., & Cornelissen, J. (2019).

Long Range Planning, 52(5), [101852].

The Aesthetics of Story-telling as a Technology of the Plausible

Esther Eidinow (Nottingham) and Rafael Ramirez (Oxford)

From Interactions to Institutions: Microprocesses of Framing and Mechanisms for the Structuring of Institutional Fields

Barbara Gray

Jill M. Purdy

University of Washington Tacoma, 

Shahzad (Shaz) Ansari


Placing Strategy Discourse in Context: Sociomateriality, Sensemaking, and Power.

Balogun, J., Jacobs, C., Jarzabkowski, P., Mantere, S. and Vaara, E. (2014).

Journal of Management Studies, 51(2), pp. 175-201. doi: 10.1111/joms.12059

Are Logics Enough? Framing as an Alternative Tool for Understanding Institutional Meaning Making

Jill Purdy

Milgard School of Business University of Washington Tacoma

Shaz Ansari

Cambridge Judge Business School University of Cambridge

Barbara Gray

Smeal College of Business The Pennsylvania State University

Do Scale Frames Matter? Scale Frame Mismatches in the Decision Making Process of a “Mega Farm” in a Small Dutch Village

Maartje van Lieshout 1Art Dewulf 2Noelle Aarts 3,4 and Catrien Termeer 5

1PhD candidate Public Administration and Policy Group, Wageningen University, 2Assistant professor Public Administration and Policy Group Wageningen University, 3Associate professor Communication Science Group Wageningen University, 4Professor Strategic Communication University of Amsterdam, 5Professor of Public Administration and Policy Wageningen University

The End of Framing as we Know it . . . and the Future of Media Effects

Michael A. Cacciatore

Department of Advertising and Public Relations University of Georgia

Dietram A. Scheufele

Department of Life Sciences Communication University of Wisconsin and Annenberg Public Policy Center, University of Pennsylvania

Shanto Iyengar

Department of Communication and Department of Political Science Stanford University

Mass Communication and Society, 19:7–23, 2016

Reframing as a Best Practice: The Priority of Process in Highly Adaptive Decision Making.

Dr. Gary Peters

March 24, 2008

Strategic Frame Analysis & Policy Making – Frameworks Institute

The Art and Science of Framing an Issue

Chapter 16: Frames and framing in policymaking

Handbook on Policy, Process and Governing
Edited by H. K. Colebatch and Robert Hoppe

Published in print: 28 Dec 2018

ISBN: 9781784714864e

ISBN: 9781784714871


Pages: c 528

Frame Reflection: Toward the Resolution of Intractrable Policy Controversies 

Paperback – June 29, 1995

by Donald A. Schon (Author)

Narrative Frames and Settings in Policy Narratives

Kate French ( Elizabeth A. Shanahan (* Eric D. Raile ( Jamie McEvoy (

Montana State University

Heuristics for practitioners of policy design: Rules-of-thumb for structuring unstructured problems

Robert Hoppe

University of Twente, The Netherlands

Public Policy and Administration

0(0) 1–25 / 2017

Competitive Framing in Political Decision Making (2019)

in: Oxford Research Encyclopedia of Politics

Chong, Dennis

Analysis of Framing on the Public Policies from the View of Rein & Schoen Approach

Challoumis, Constantinos,

(November 17, 2018).

Available at SSRN: or

Policy framing in the European Union


Falk Daviter

Media in the Policy Process: Using Framing and Narratives to Understand Policy Influences

Deserai A. CrowAndrea Lawlor

First published: 07 September 2016

In the frame: how policy choices are shaped by the way ideas are presented 

11th May 2018

Policy Framing Analysis.

Daviter F. (2011)

In: Policy Framing in the European Union.

Palgrave Studies in European Union Politics. Palgrave Macmillan, London.

Framing and the health policy process: a scoping review

Adam D Koon,*Benjamin Hawkins, and  Susannah H Mayhew

Health Policy Plan. 2016 Jul; 31(6): 801–816. 

Published online 2016 Feb 11. 

doi: 10.1093/heapol/czv128

Framing Shale Gas for Policy-Making in Poland


∗Institute of Ethnology and Cultural Anthropology, Adam Mickiewicz University in Poznan, Poznan ́, Poland
∗∗Institute for Sociology, Nicholas Copernicus University in Torun, Torun ́, Poland

Frame-critical policy analysis and frame-reflective policy practice. 

Rein, M., Schön, D.

Knowledge and Policy 9, 85–104 (1996).

The Oxford Handbook of Public Policy, Volume 3

edited by Michael Moran, Martin Rein, Robert Edward Goodin, Robert E. Goodin, Professor of Urban Studies Martin Rein

Reframing Problematic Policies  

Martin Rein

The Oxford Handbook of Political Science

Edited by Robert E. Goodin

Print Publication Date: Jul 2011

Online Publication Date: Sep 2013

DOI: 10.1093/oxfordhb/9780199604456.013.0046

Framing and Feedback

Constantinos Challoumis Κωνσταντίνος Χαλλουμής

National and Kapodistrian University of Athens

Date Written: November 24, 2018

Power to the Frame: Bringing Sociology Back to Frame Analysis



Rens Vliegenthart

Liesbet van Zoonen

Paradoxes, Contradictions, and Dialectics in Organizations

Paradoxes, Contradictions, and Dialectics in Organizations

Source: The role of paradox theory in decision making and management research

In our increasingly complex, global and fast-paced world, competing demands on individuals and teams continually surface in the context of organizational life. Individuals face challenges between work and family, learning and performing, collaborating and competing. Teams grapple with tensions between individual and collective accomplishments, specializing and coordination, and meeting creativity and efficiency goals. Leaders need to maintain both distance and closeness, treat subordinates uniformly while allowing individualism, and ensure decision control while allowing autonomy. Moreover, in an increasingly global environment, individuals and leaders must increasingly act globally, while dealing with local demands or nuances. Perhaps as an even greater challenge, they may value nationalistic concerns, while simultaneously embracing multiculturalism and a global mindset.

Key Words

  • Paradox
  • Conflicts
  • Contradictions
  • Dialectics
  • Process
  • Disequilibria
  • Disruption
  • Opposition
  • Synthesis
  • Competing Poles
  • Dilemmas
  • Trade-offs
  • Dualities
  • Polarities
  • Virtuous Cycles
  • Vicious Cycles
  • Conflicts of Interest
  • Oxymora
  • This and That
  • This or That
  • Either/ Or
  • Both/And
  • Inclusion and Exclusion
  • Networks and Boundaries
  • Outside and Inside
  • Before and After
  • Japanese Zen Koans
  • Chinese Yin Yang
  • Aristotle Logic
  • Hegel Dialectics
  • Tensions
  • Ambidexerity
  • Paradox Theory
  • Ambivalence
  • Double Bind
  • Contingency Theory
  • African Ubuntu
  • Trialectics
  • Verbs: working with (through), addressing, resolving, combining, embracing, mediating, simultaneously achieving, managing contradictions, achieving balance, dealing with, coexisting, aligning, reconciling, solving the struggle between, enabling multiple interests, negotiating tensions, facing, synthesizing opposites, mastering the paradox, overcoming;
  • Nouns: coping strategies, emerging strategies, resolutions, solutions, tactics, compromises (trade-offs), framework, mediator
  • Coping strategies : the presence or absence of coping strategies in the paper and the type of coping strategies (splitting, specializing, suppressing, opposing and synthesizing).
  • Key concept (paradox, dilemma, duality, polarity, dialectic or ambidexterity)

Organizational Paradox


Organizational paradox offers a theory of the nature and management of competing demands. Historically, the dominant paradigm in organizational theory depicted competing demands as trade-offs or dilemmas that could be resolved by choosing one option. In the late 1960s, scholars such as Joan Woodward, Paul Lawrence, and Jay Lorsch introduced contingency theory, suggesting that individuals resolve these tensions by taking the context and environment into account. Paradox theory offers an alternative approach, suggesting that these tensions cannot be resolved. By depicting competing demands as tensions that are not only contradictory, but also interdependent and persistent, paradox theory argues that actors need to accept, engage, and navigate tensions rather than resolve them. Foundational work on paradox in organizations emerged starting in the late 1970s and 1980s. This work drew from rich insights across a variety of disciplines, including Eastern philosophy (Taoism, Confucianism), Western philosophies (Hegel, Heraclitus), psychodynamics (Jung, Adler, Frankel), psychology (Schneider, Watzlawick), political science (Marx, Engel), communications and sociology (Taylor, Bateson), and negotiations and conflict resolution (Follett). More recent work has advanced foundational building blocks toward a theory of paradox. Underlying the theory of paradox is ontologies of dualism—two opposing elements that together form an integrated unity—and dynamism— ongoing change. Scholars have defined paradox as tensions that are contradictory, interdependent, and persistent, noting their dynamic, everchanging, cyclical nature. Some scholars describe the origins of paradox as inherent within systems, while others highlight their social construction through cognition, dialogue, and rationality. Still others explore the relationship between the inherent and socially constructed nature of tensions, depicting tensions as latent within a system, becoming salient through social construction and external conditions. Moreover, some scholars focus more on understanding the poles of paradox, while others depict the ongoing dynamic interaction and evolution. As paradox theory continues to grow and expand, scholars have also added complexity to our understanding, emphasizing paradoxes as nested across levels and as knotted and interwoven across various tensions, while also taking into account the power dynamics, uncertainty, plurality, and scarcity of systems within which paradoxes emerge. This article identifies scholarship that depicts these varied approaches and ideas, providing the foundations of paradox theory for scholars new to this field and in-depth analysis for those seeking to expand their understanding. Section 1 offers foundational work. Section 2 introduces early scholarship that launched the field. Section 3 includes work describing foundational building blocks toward a theory of paradox. Section 4 highlights research that recognizes the nested nature of paradox and describes how this theory has been applied across different levels. Section 5 includes papers that address the meta-theoretical and multi-paradigmatic aspect of paradox theory, noting how these ideas have been applied across phenomena and across theoretical lenses. Section 6 describes papers that draw on the varied methodological traditions associated with paradox. Finally, section 7 identifies several handbooks and special issues that offer an introduction to or integration of paradox theory.

The Pillars of the Paradox: Foundational Papers

The early foundational work in organizational paradox dates back to the late 1970s and 1980s, and it established paradox as a core lens through which to understand organizational phenomena. These different insights emerged out of multiple traditions. One of the earliest pieces, Benson 1977 draws on the work of Hegel, Marx, and Engels to introduce the idea of dialectics in organizations. Discussion continues to this day about the distinctions and synergies between dialectical and paradoxical perspectives (see, e.g., Hargrave and van de Ven 2017, cited under Different Traditions and Influences). Putnam 1986, a foundational work, draws its roots from communication and sociology from writers such as Taylor, Bateson, and Watzlewick, while the core insight of Smith and Berg 1987 grew out of work on psychodynamics from scholars such as Jung, Adler, Frankel, and Freud. In 2000, Marianne Lewis wrote her AMR paper, “Exploring Paradox: Toward a More Comprehensive Guide” (Lewis 2000), which brings together these traditions and has inspired the next generation of those examining paradox. In doing so, she won AMR’s best paper of the year award.

  • Benson, J. Kenneth. “Organizations: A Dialectical View.” Administrative Science Quarterly 22.1 (1977): 1–21. Benson draws heavily on insights from Marx and Engels, providing a dialectical perspective of organizations in which contradictions morph and change over time into new integrations. This piece constitutes an early introduction to thinking about organizational systems as embodiments of oppositional tensions. Benson suggests that understanding these tensions depends on four basic principles: social construction, totality, contradiction, and praxis.
  • Cameron, Kim S. “Effectiveness as Paradox: Consensus and Conflict in Conceptions of Organizational Effectiveness.” Management Science 32.5 (1986): 539–553. Cameron reviews the areas of consensus and conflicts in the literature on effectiveness and in doing so describes the inherently paradoxical nature of effectiveness in organizations. He argues that to be effective an organization must own attributes that are simultaneously contradictory, even mutually exclusive.
  • Clegg, Stewart R., ed. Management and Organization Paradoxes. Advances in Organization Studies 9. Amsterdam: John Benjamins, 2002. Scholars debate the source of paradox as socially constructed and symbolic or inherent and material. Clegg organizes this edited volume to address this paradox of paradoxes. The first section addresses “representing paradoxes,” highlighting the role of symbols and discourse to create paradoxes. The second section focuses on “materializing paradoxes,” describing paradox within various organizational phenomena.
  • Clegg, Stewart R., João Vieira da Cunha, and Miguel Pina e Cunha. “Management Paradoxes: A Relational View.” Human Relations 55.5 (2002): 483–503. The authors offer a relational view of paradox. They discern four regularities from the literature: first, the simultaneous presence of opposites is the everyday experience in management; second, a relationship is often found between the opposing poles (synthesis); third, this synthesis emerges when the relationship’s structural side is kept at a minimal level, and the relationship is mutually reinforcing; finally, this relationship is local, it cannot be designed but emerges from situated practice.
  • Lewis, Marianne. W. “Exploring Paradox: Toward a More Comprehensive Guide.” Academy of Management Review 25.4 (2000): 760–776. This article advances foundational ideas of organizational paradox. Lewis defines paradox as “contradictory yet interrelated elements—elements that seem logical in isolation but absurd and irrational when appearing simultaneously” (p. 760). She develops a framework that starts with tensions (self-referential loops, mixed messages, and system contradictions), identifies defense mechanisms that lead to reinforcing cycles, and explores management strategies to tap into the power of paradox. She further categorizes paradoxes of learning, organizing, and belonging.
  • Poole, Marshall S., and Andrew H. van de Ven. “Using Paradox to Build Management and Organization Theories.” Academy of Management Review 14.4 (1989): 562–578. The authors explore how paradox thinking can be used to improve our approaches to theorizing. They describe paradoxes as “social paradoxes” that exist in the real world, subject to temporal and spatial constraints, and they propose four strategies for addressing social paradoxes: opposition, accepting the contradiction and using it; spatial separation, defining clear levels of analysis; temporal separation, taking time into account; and synthesis, adopting new term to overcome paradoxes. They illustrate each of these four approaches by exploring the paradoxical tension between structure and agency.
  • Putnam, Linda L. “Contradictions and Paradoxes in Organizations.” In Organization-Communication: Emerging Perspectives. Edited by Lee Thayer, 151–167. Norwood, NJ: Ablex, 1986. Putnam draws on theories of discourse, communication, and group relations to introduce a categorization of three types of paradoxes: contradictory messages in which words conflict with actions or in roles; paradoxes or double binds, which highlights self-referential interactions due to the dynamics between actors; and system contradictions in which the tensions are embedded within the organizational structures.
  • Quinn, Robert E., and Kim S. Cameron, eds. Paradox and Transformation: Toward a Theory of Change in Organization and Management. Cambridge MA: Ballinger, 1988. This edited volume includes essays from luminaries in organizational theory offering insights about how paradox can inform and is informed by strategic thinking, organizational change, communication, and group dynamics. These now classic essays provide foundational insights for applying paradox theory to organizational phenomena.
  • Smith, Kenwyn K., and David N. Berg. Paradoxes of Group Life: Understanding Conflict, Paralysis, and Movement in Group Dynamics. San Francisco: Jossey-Bass, 1987. Smith and Berg define paradox as “a statement or set of statements that are self-referential and contradictory and trigger a vicious cycle” (p. 12). They trace the roots of paradoxical thought drawing heavily on psychoanalysis, and they highlight twelve paradoxes within groups and merge them in three different categories: paradoxes of belonging, paradoxes of engaging, and paradoxes of speaking. This text offers an early approach to exploring paradox within organizational phenomena.

SWG 09: Organizational Paradox: Engaging Plurality, Tensions and Contradictions


Costas Andriopoulos, City, University London, United Kingdom
Josh Keller, UNSW Sydney, Australia
Marianne W. Lewis, University of Cincinnati, USA
Ella Miron-Spektor, INSEAD, Europe Campus, France
Camille Pradies, EDHEC Business School, France
Jonathan Schad, King’s College London, United Kingdom
Wendy K. Smith, University of Delaware, USA

Organizational life faces unprecedented complexity. Multiple and contradictory goals, competing stakeholder demands, and fast-paced change increasingly give rise to persistent and interwoven tensions, such as today and tomorrow, social missions and business demands, centralization and decentralization, stability and change. Whereas traditional management research emphasizes contingency approaches to make explicit choices between alternatives of a tension, a paradox approach underlines the value of embracing competing demands simultaneously (Lewis, 2000). A paradox depicts a tension’s elements as contradictory and inconsistent, yet also interdependent, synergistic, and mutually constituted (Farjoun, 2010; Smith & Lewis, 2011). Engaging competing demands simultaneously enables long term organizational sustainability.

The aim of SWG 09 is to advance our understanding of plurality, tensions, and contradictions to better engage them for managerial practice (see Putnam et al., 2016; Schad et al., 2016).

Throughout continuous sub-themes at EGOS Colloquia, we have been able to further our understanding of tensions and contradictions, and thereby define clear boundaries and definitions. Building on a thriving community of scholars, we now seek to apply new theoretical terrains and discuss methodological possibilities to uncover the full potential of paradox research.
This SWG aims to specifically explore and advance research on plurality, tensions, and contradictions as follow:

  • Understanding the sources of tensions: Tensions are depicted as inherent to organizing as well as socially constructed (Smith & Lewis, 2011). Recent research explains that tensions can be rooted in complex systems, which is why they can be latent and become salient (Schad & Bansal, 2018).
  • Multiple, interwoven tensions: Given the pervasiveness of multiple tensions, scholars may study co-occurrence of tensions (Jarzabkowski et al., 2013), which span levels of an organizations (Andriopoulos & Lewis, 2009), and can be interrelationships among tensions (Sheep et al., 2017).
  • Microfoundations: What are the microfoundations of paradoxes (Miron-Spektor et al., 2018)? What is the role of emotions – anxiety, ambivalence, vulnerability – in sustaining or leveraging paradoxical tensions (Vince & Broussine, 1996)? What are the consequences for management and organization (Hahn et al., 2014)?
  • Paradoxes of grand and complex challenges:Given the changing landscape of organizations and the environment they are embedded in (social values, political orientations, technological, etc.) how does paradox as a lens inform in dealing with grand and complex challenges?
  • New methods in paradox research: What are new methods or combinations of methods that can help us examine paradoxes empirically (Andriopoulos & Gotsi, 2017; Jarzabkowski et al., 2019)? Are there new ways of triangulation informed by paradox theory, combining qualitative, quantitative and experimental approaches? Can paradox theory benefit from the analysis of big data or simulations? How can paradox be used to explore tensions between theory and methods?
  • The challenge of managing paradox: Addressing paradoxes is challenging (Denis et al., 2001), since tensions surface uncertainty and ambiguity (Tsoukas & Chia, 2002). What are the risks of engaging paradoxes (Pina e Cunha & Putnam, 2019)?
  • Abdallah, C., Denis, J.L., & Langley, A. (2011): “Having your cake and eating it too Discourses of transcendence and their role in organizational change dynamics.” Journal of Organizational Change Management, 24 (3), 333–348.
  • Andriopoulos, C., & Gotsi, M. (2017): “Methods of Paradox.” In: W. Smith, M. Lewis, P. Jarzabkowski & A. Langley (eds.): The Oxford Handbook of Organizational Paradox. Oxford: Oxford University Press, 513–528.
  • Andriopoulos, C., & Lewis, M.W. (2009): “Exploitation-Exploration Tensions and Organizational Ambidexterity: Managing Paradoxes of Innovation.” Organization Science, 20 (4), 696–717.
  • Denis, J.-L., Lamothe, L., & Langley, A. (2001): “The Dynamics of Collective Leadership and Strategic Change in Pluralistic Organizations.” Academy of Management Journal, 44 (4), 809–837.
  • Farjoun, M. (2010): “Beyond Dualism: Stability and Change as Duality.” Academy of Management Review, 35 (2), 202–225.
  • Hahn, T., Preuss, L., Pinkse, J., & Figge, F. (2014): “Cognitive Frames in Corporate Sustainability: Managerial Sensemaking with Paradoxical and Business Case Frames.” Academy of Management Review, 39 (4), 463–487.
  • Jarzabkowski, P., Bednarek, R., Chalkias, K., & Cacciatori, E. (2019): “Exploring inter-organizational paradoxes: Methodological lessons from a study of a grand challenge.” Strategic Organization, 17 (1), 120–132.
  • Jarzabkowski, P., Lê, J.K., & Van de Ven, A.H. (2013): “Responding to competing strategic demands: How organizing, belonging, and performing paradoxes coevolve.” Strategic Organization, 11 (3), 245–280.
  • Lewis, M.W. (2000): “Exploring Paradox: Toward a More Comprehensive Guide.” Academy of Management Review, 25( 4), 760–776.
  • Miron-Spektor, E., Ingram, A., Keller, J., Smith, W.K., & Lewis, M.W. (2018): “Microfoundations of Organizational Paradox: The Problem Is How We Think about the Problem.” Academy of Management Journal, 61 (1), 26–45.
  • Pina e Cunha, M., & Putnam, L.L. (2019): “Paradox theory and the paradox of success.” Strategic Organization, 17 (1), 95–106.
  • Putnam, L.L., Fairhurst, G.T., & Banghart, S. (2016): “Contradictions, Dialectics, and Paradoxes in Organizations: A Constitutive Approach.” Academy of Management Annals, 10 (1), 65–171.
  • Schad, J., & Bansal, P. (2018): “Seeing the Forest and the Trees: How a Systems Perspective Informs Paradox Research.” Journal of Management Studies, 55 (8), 1491–1506.
  • Schad, J., Lewis, M.W., Raisch, S., & Smith, W.K. (2016): “Paradoxical Research in Management Science: Looking Backward to Move Forward.” Academy of Management Annals, 10 (1), 5–64.
  • Sheep, M.L., Fairhurst, G.T., & Khazanchi, S. (2017): “Knots in the Discourse of Innovation: Investigating Multiple Tensions in a Reacquired Spin-off.” Organization Studies, 38 (3–4), 463–488.
  • Smith, W.K., & Lewis, M.W. (2011): “Towards a Theory of Paradox: A Dynamic Equilibrium Model of Organizing.” Academy of Management Review, 36 (2), 381–403.
  • Tsoukas, H., & Chia, R. (2002): “On organizational becoming: Rethinking organizational change.” Organization Science, 13 (5), 567–582.
  • Vince, R., & Broussine, M. (1996): “Paradox, Defense and Attachment: Accessing and Working with Emotions and Relations Underlying Organizational Change.” Organization Studies, 17 (1), 1–21.

The Oxford Handbook of Organizational Paradox  

Edited by Wendy K. Smith, Marianne W. Lewis, Paula Jarzabkowski, and Ann Langley


Organizations are rife with paradoxes. Contradictory and interdependent tensions emerge from and within multiple levels, including individual interactions, group dynamics, organizational strategies, and the broader institutional context. Examples abound such as those between stability and change, empowerment and alienation, flexibility and control, diversity and inclusion, exploration and exploitation, social and commercial, competition and collaboration, learning and performing. These examples accentuate the distinctions between concepts, positing their potential opposition; either A or B. Yet the social world is pluralistic, and comprises multiple, interwoven tensions, in which the relationship between A and B persists in a dynamic, ever-changing relationship. In the last thirty years, the depth and breadth of paradox studies in organizational theory has grown exponentially, surfacing new insights and applications while challenging foundational ideas, and raising questions around definitions, overlapping lenses, and varied research and managerial approaches. In this book, renowned organizational scholars draw from diverse lenses, theories, and empirics to depict paradox within organizational studies and provide a range of lenses and tools with which to understand and conduct research into such phenomena. In doing so, we hope these chapters re-energize continued insight on organizational paradox, plurality, tensions, and contractions.

Keywords: paradoxpluralitydichotomydialecticsdualitiestensionscontradictionsprocesspracticevirtuous and vicious cycles

Dualities, Dialectics, and Paradoxes in Organizational Life

Front Cover

Moshe Farjoun, Wendy Smith, Ann Langley, Haridimos Tsoukas

Oxford University Press, Jul 26, 2018 – Business & Economics – 240 pages

Contradictions permeate and propel organizational life – including tensions between reaching globally while focusing locally; competing while also cooperating; performing reliably while experimenting, taking risks, and learning; or granting autonomy while constraining freedom. These tensions give organizational members pause, but also spur them to take action; they may be necessary for preserving the social order, but are also required to transform it. Drawing on the Eighth International Symposium on Process Organization Studies, Dualities, Dialectics, and Paradoxes in Organizational Life examines how contradictions fuel emergent, dynamic systems and stimulate novelty, adaption, and transformations. It uses conceptual and empirical studies to offer insight into how process theorizing advances understanding of organizational contradictions; to shed light on how dialectics, paradoxes, and dualities fuel persistence and transformation; and to explore the convergence and divergence of dialectics, paradox, and dualities. Taken together, it offers key insights to inform persistent, contradictory dynamics in organizations and organizational studies.

Elgar Introduction to Organizational Paradox Theory

Elgar Introductions to Management and Organization Theory series

Publication Date: July 2021 ISBN: 978 1 83910 113 7 Extent: 192 pp

Marco Berti, Senior Lecturer in Management, UTS Business, University of Technology Sydney, Australia, Ace Simpson, Reader in Human Resource Management and Organizational Behaviour, Brunel Business School, Brunel University London, UK, Miguel Pina e Cunha, Fundação Amélia de Mello Professor, Nova School of Business and Economics, Universidade Nova de Lisboa, Portugal and Stewart R. Clegg, Professor, University of Stavanger Business School, Norway and Nova School of Business and Economics, Universidade Nova de Lisboa, Portugal 

This insightful Elgar Introduction comprises the first effort to provide a succinct overview of the field of organizational paradox theory, exploring contradictions and tensions in organizational settings. By conceptually mapping the field, it offers guidance through the literature on paradox, making space for new interpretations and applications of the concept. 

Opening with a critical analysis of research to date, the authors explore ideas related to dialectics and ambidexterity in organizations, as well as pragmatic approaches to organizational paradox. Chapters propose new ways to analyse responses to paradox, bringing together influential contributions that consider the nestedness of paradox, the relation between power and paradox, and paradoxes of positive organizational scholarships.

Providing novel approaches to the discipline, this cutting-edge book is crucial for graduate students and management scholars interested in employing organizational paradox theory as a conceptual framework for their research.

‘In an era in which paradox theory, research, and practice has grown exponentially, this book is a landmark contribution to the work on organizational tensions. As a highly accessible guide to the paradox terrain, it offers a number of unique features: 1) a broad historical picture of the evolution of paradox theory, 2) a succinct and insightful discussion of both the positive and negative sides of paradox, 3) a vivid expose on paradox complexity, 4) an exploration of the role of power in exercising and responding to paradox, and 5) recommendations for extending the vitality of this theory as well as avoiding practices that might reify it. The clarity of its presentation, sophistication of its ideas, and use of rich vignettes make it a “must read” for practitioners as well as academics interested in how contradictions and tensions pervade organizational experiences.’ 
– Linda L. Putnam, University of California, Santa Barbara, US

‘Berti, Simpson, Cunha, and Clegg’s thoughtful map of the paradox terrain offers deep insight to any traveler – whether they are just stepping into this world for the first time looking to understand the landscape or whether they are a seasoned explorer who can see old experiences with a new lens. Their focus on how features of power inform our experiences of paradox offers important ideas that allows us to grapple with tensions in new ways. I found myself delighted with the ideas, eager to read more, and energized to engage with paradox studies in new ways.’
– Wendy Smith, University of Delaware, US

‘This book is a tour de force, covering the field of paradox theory and all of the key concepts whilst also sketching out a compelling vision of how paradox theorising can both provide novel insights and also be taken to the next level in studying the grand societal challenges of our time. I strongly recommend it for new and established paradox scholars and those who are “paradox-curious”.’
– Paula Jarzabkowski, Cass Business School, City University of London, UK

‘With this book, the exciting new wave of paradox studies comes of age. It encourages and enables readers to go beyond managerial “both-anding” rhetoric and approaches. It unashamedly exhorts paradox scholars to look up and look around, at the absurdity and contradictions embedded in our lives and work in a society of organizations and the role of power and politics in framing paradoxes and our responses to them. Its stronger and bolder approach to paradox theory will speak to those who feel trapped in iron cages of contradictions, excite critical scholars who wish to deepen the treatment of paradox, and broaden student’s understanding and appreciation of the tensions, dilemmas and contradictions that bedevil life inside and outside modern institutions.’
– Richard Badham, Macquarie University, Australia

‘This book is a true guide to organizational paradox theory. It offers a multifarious picture of the landscape of organizational paradox with its gently rolling hills but also its sharp cliffs and deep abysses. It does a brilliant job in offering guidance into paradox research without tracing out a path to follow. Every word of this book reflects the deep and long-lasting engagement, dedication, and passion that the authors have devoted to studying paradox. It is a great service to our burgeoning field and to those who want to join the fascinating endeavor of venturing the winding roads of researching and navigating organizational paradox.’
– Tobias Hahn, ESADE Business School, Ramon Llull University, Spain


  • Global and Local
  • Cooperation and Competition
  • Nationalism and Globalism
  • Nativism vs Multiculturalism
  • Short Term Efficiency and Long term Development
  • Organizational Stability and Flexibility
  • Shareholders and Stakeholders
  • Conforming to and Shaping Collective Forces in the Environment
  • Nurture and Discipline
  • Respect vs Suspect
  • Consistency vs Flexibility
  • Solidarity vs Autonomy

Types of Competing Demands

Source: Analyzing competing demands in organizations: a systematic comparison

Source: Analyzing competing demands in organizations: a systematic comparison

Source: 27 years of research on organizational paradox and coping strategies: A review

Source: Dialectic, Contradiction, or Double Bind? Analyzing and Theorizing Employee Reactions to Organizational Tension

coping strategies

  • opposition
  • spatial separation
  • temporal separation
  • synthesis
  • splitting,
  • specializing,
  • suppressing

Source: 27 years of research on organizational paradox and coping strategies: A review


Source: From Tension to Transformation
How Wise Decision-makers Transcend Paradoxes and Ambiguity

Source: From Tension to Transformation
How Wise Decision-makers Transcend Paradoxes and Ambiguity

Seven Pillars of Cultivating Paradoxical Wisdom

Source: The seven pillars of paradoxical organizational wisdom: On the use of paradox as a vehicle to synthesize knowledge and ignorance

Source: Grasping the dynamics within paradox – comparing exogenous and endogenous approaches to paradox using social systems theory

My Related Posts:

Dialogs and Dialectics

Reflexivity, Recursion, and Self Reference

Second Order Cybernetics of Heinz Von Foerster

Knot Theory and Recursion: Louis H. Kauffman

Process Physics, Process Philosophy

Boundaries and Networks

Multilevel Approach to Research in Organizations

Networks and Hierarchies

Levels of Human Psychological Development in Integral Spiral Dynamics

Key Sources of Research

Metaphor, recursive systems, and paradox in science and developmental theory

W F Overton 1

Child Dev Behav. 1991;23:59-71.

doi: 10.1016/s0065-2407(08)60022-1.

Contradictions, Dialectics, and Paradoxes in Organizations: A Constitutive Approach

  • January 2016
  • The Academy of Management Annals 10(1):65-171


Linda L. Putnam

Gail Fairhurst

Scott Banghart

Integrating Dialectical and Paradox Perspectives on Managing Contradictions in Organizations

Timothy J Hargrave, Andrew H Van de Ven

 May 13, 2016

Contradictions, Dialectics and Paradoxes

  • January 2016
  • Publisher: Sage
  • Editors: Ann Langley, Haridimos Tsoukas

Moshe Farjoun

  • York University

Dualities, Dialectics, and Paradoxes in Organizational Life

edited by Moshe Farjoun, Wendy Smith, Ann Langley, Haridimos Tsoukas

Oxford Univ Press


Adding Complexity to Theories of
Paradox, Tensions and Dualities of Innovation and Change

Introduction to
Organization Studies Special Issue on
Paradox, Tensions and Dualities of Innovation and Change

Wendy Smith Miriam Erez Marianne Lewis Sirkka Jarvenpaa Paul Tracey

Organizational Paradox

Simone CarmineWendy K. Smith


DOI: 10.1093/OBO/9780199846740-0201

Paradox Research in Management Science: Looking Back to Move Forward.

Schad, J., Lewis, M. W., Raisch, S. & Smith, W. K. (2016).

Academy of Management Annals, 10(1), pp. 5-64.

doi: 10.1080/19416520.2016.1162422

Logics of Identity, Contradiction, and Attraction in Change

Jeffrey D. Ford and Laurie W. Ford

Published Online: 1 Oct 1994

Academy of Management Review VOL. 19, NO. 4

Contradictions, Tensions, Paradoxes, and Dialectics

Deborah Ballard-ReischPaaige K. Turner

First published: 08 March 2017

Contradiction and Harmony

Analyzing competing demands in organizations: a systematic comparison

Medhanie Gaim

1Umeå School of Business, Economics and Statistics, Umeå University, Umeå, Sweden

Nils Wåhlin , Miguel Pina e Cunha and Stewart Clegg

Journal of Organization Design (2018) 7:6

A Daoist Critique of Dialectics and Why It Matters

Joseph Pratt

Yingnan Zhao

Peking University Law School

70 Pages Posted: 22 Mar 2018 Last revised: 22 Dec 2020

Date Written: April 12, 2019

The Oxford Handbook of Organizational Paradox  

Edited by Wendy K. Smith, Marianne W. Lewis, Paula Jarzabkowski, and Ann Langley

The curse of the Hegelian heritage: “Dialectic,” “contradiction,” and “dialectical logic” in Activity Theory

Michael H.G. Hoffmann, Atlanta, USA

Institutional Contradictions, Praxis, and Institutional Change: A Dialectical Perspective

Myeong-Gu Seo and W. E. Douglas Creed

The Academy of Management Review 

Vol. 27, No. 2 (Apr., 2002), pp. 222-247 (26 pages) 

Published By: Academy of Management

What, exactly, is a paradox? 

William G. Lycan

Analysis, Volume 70, Issue 4, October 2010, Pages 615–622,

Published: 28 July 2010

Dialectic, Contradiction, or Double Bind? Analyzing and Theorizing Employee Reactions to Organizational Tension

Sarah J. Tracy

Journal of Applied Communication Research, Vol. 32, No. 2, May 2004, pp. 119–146

Heraclitus and the Art of Paradox

Mary Margaret McCabe

In Platonic Conversations

Mary Margaret McCabe

Print publication date: 2015

Print ISBN-13: 9780198732884

DOI: 10.1093/acprof:oso/9780198732884.001.0001


Stewart Clegg

Chapter prepared for The Oxford Handbook of Organizational Paradox: Approaches to Plurality, Tensions, and Contradictions, edited by M.W. Lewis, W.K. Smith, P. Jarzabkowski & A. Langley.


Nadia Stoyanova Kennedy State University of New York (SUNY) at Stony Brook

Systems Intelligence in Leadership and Everyday Life

edited by Raimo P. Hämäläinen

Dialectical Opposition in Schoenberg’s Music and Thought

Michael Cherlin

Music Theory Spectrum, Volume 22, Issue 2, Fall 2000, Pages 157–176,

Published: 01 October 2000

From Tension to Transformation
How Wise Decision-makers Transcend Paradoxes and Ambiguity

Dr. Peter Verhezen


Dialectical Theory

The role of paradox theory in decision making and management research

David A. Waldman , Linda L. Putnam , Ella Miron-Spektor , Donald Siegel

Received 2 April 2019; Accepted 19 April 2019

Organizational Behavior and Human Decision Processes,

27 years of research on organizational paradox and coping strategies: A review

Nathalie Guilmot

Louvain School of Management

Ina Ehnert
Louvain School of Management

Chapter 1 Why are uncertainty, ambiguity and paradox important for managers?

Managing in Uncertainty: Complexity and the paradoxes of everyday organizational life. Routledge, 2015.

The Arrow of Time and the Cycle of Time: Concepts of Change, Cognition, and Embodiment

  • July 1994
  • Psychological Inquiry 5(3):215-237


Willis F. Overton

Paradox as a Metatheoretical Perspective: Sharpening the Focus and Widening the Scope


Marianne Lewis

Wendy K. Smith

Paradox theory and the paradox of success

Miguel Pina e Cunha

Universidade Nova de Lisboa, Portugal

Linda L Putnam

University of California, USA

Strategic Organization 2019, Vol. 17(1) 95–106

The paradox of co‐operation and competition in strategic alliances: towards a multi‐paradigm approach

Colin  Clarke‐Hill, Huaning  Li, Barry  Davies

Management Research News

ISSN: 0140-9174

Article publication date: 1 February 2003

Twelfth International Symposium on Process Organization Studies

Organizing beyond organizations for the common good:

Addressing societal issues through process studies



CLIVE SMALLMAN University of Western Sydney

University of Cyprus and University of Warwick

ANDREW H. VAN DE VEN University of Minnesota

Academy of Management fournal 2013, Vol. 56, No. 1, 1-13.

The Practice Approach: For a Praxeology of Organisational and Management Studies

Davide Nicolini and Pedro Monteiro

Click to access nicolini_and_monteiro_-_the_practice_approach.pdf

The SAGE Handbook of Process Organization Studies

Ann Langley and Haridimos Tsoukas


Click to access 866021353.pdf

Dealing with Paradoxes of Law: Derrida, Luhmann, Wiethölter

Translated by Iain L. Fraser


Oren Perez and Gunther Teubner (eds.), On Paradoxes and Inconsistencies in Law, Hart, Oxford 2006, 41-64

On The Marxist Dialectic

Sean Sayers

The Influence of Biculturalism on the Development of a Dialectical Thinking

LUISS Guido Carli / Premio tesi d’eccellenza

Working paper n. 7/2016-2017

Publication date: February 2019

Dialectical Thinking and Humanistic Psychology

John Rowan

Click to access 3-2%2020%20Rowan%20-%20Humanistic%20Psychology.pdf

PARADOXES. Their Roots, Range and Resolution.

Nicholas RESCHER

Chicago and La Salle, Ill.: Open Court, 2001

Review by Mirela Saim

Click to access ReviewRescher.pdf

Culture, Dialectics, and Reasoning About Contradiction

Kaiping Peng

Richard E. Nisbett

September 1999 • American Psychologist

Vol. 54, No. 9, 741-754

Elgar Introduction to Organizational Paradox Theory

Marco Berti, Senior Lecturer in Management, UTS Business, University of Technology Sydney, Australia,

Ace Simpson, Reader in Human Resource Management and Organizational Behaviour, Brunel Business School, Brunel University London, UK,

Miguel Pina e Cunha, Fundação Amélia de Mello Professor, Nova School of Business and Economics, Universidade Nova de Lisboa, Portugal

Stewart R. Clegg, Professor, University of Stavanger Business School, Norway and Nova School of Business and Economics, Universidade Nova de Lisboa, Portugal 

Elgar Introductions to Management and Organization Theory series

Publication Date: July 2021 ISBN: 978 1 83910 113 7 Extent: 192 pp

Transcending Paradox: The Chinese “Middle Way” Perspective


Darden Graduate School of Business, University of Virginia, Charlottesville, VA 22906-6550, USA

Asia Pacific Journal of Management, 19, 179–199, 2002


XIN LI Copenhagen Business School

VERNER WORM Copenhagen Business School

Submitted to Academy of Management 2015 annual conference On 8 December 2014
Submission number: 10466

Click to access Solutions%20to%20Organizational%20Paradox%20(1).pdf

Exploring Paradox: Toward a More Comprehensive Guide

M Lewis

Article in The Academy of Management Review · October 2000 

DOI: 10.2307/259204


Marco Berti

The Lived Experience of Paradox: How Individuals Navigate Tensions during the Pandemic Crisis




IMD Business School


UCL School of Management, London

Academy of Management Discoveries 2016, Vol. 2, No. 1, 51–78.
Online only

System of Systems Management

Brian Sauser, John Boardman, and Alex Gorod

Stevens Institute of Technology, USA

System of Systems – Innovations for the 21st Century, 

Edited by [Mo Jamshidi]. ISBN 0-471-XXXXX-X Copyright © 2008 Wiley[Imprint], Inc.


M. Ann Welsh

Department of Management College of Business Administration University of Cincinnati
P.O. Box 210165 Cincinnati, OH 45221-0165 513-556-7136

Gordon E. Dehler

Organizational Sciences Program The George Washington University 2147 F Street NW Washington, DC 20052 202-994-1880

A Paradox Approach to Societal Tensions during the Pandemic Crisis

Garima Sharma1, Jean Bartunek2, Patrice M. Buzzanell3,
Simone Carmine4, Carsyn Endres5, Michael Etter6,7, Gail Fairhurst5, Tobias Hahn8, Patrick Lê9, Xin Li7,10, Vontrese Pamphile11,
Camille Pradies12, Linda L. Putnam13, Kimberly Rocheville2, Jonathan Schad6, Mathew Sheep14, and Joshua Keller15

Journal of Management Inquiry
2021, Vol. 30(2) 121–137

Communicative dynamic to reconstruct paradoxes in organizations

Harald Tuckermann
University of St. Gallen,

Thomas Schumacher
University of St. Gallen,

Johannes Rüegg-Stürm
University of St. Gallen,

Chapter 4

The seven pillars of paradoxical organizational wisdom: On the use of paradox as a vehicle to synthesize knowledge and ignorance

in Book Wisdom Learning Edition 1st Edition First Published 2016
Imprint Gower
eBook ISBN 9781315547039

From Vicious to Virtuous Paradox Dynamics: The Social-symbolic Work of Supporting Actors

Camille PradiesAndrea TunarosaMarianne W. Lewis,

 …First Published March 18, 2020

Dynamic Capabilities and Strategic Paradox: a case study

Patrick bohl

Click to access VT_2015n11p25.pdf

Here Be Paradox: How Global Business Leaders Navigate Change

Janet Ann  Nelson

Advances in Global Leadership

ISBN: 978-1-78754-298-3, eISBN: 978-1-78754-297-6

ISSN: 1535-1203

Publication date: 26 November 2018

Grasping the dynamics within paradox – comparing exogenous and endogenous approaches to paradox using social systems theory

PROS 2019 – draft version 12.05.19

Harald Tuckermann, Simone Gutzan, Camille Leutenegger, Johannes Rüegg-Stürm,

Institute of Systemic Management and Public Governance, University of St. Gallen, Dufourstrasse 40a, 9008 St. Gallen, Switzerland,


Paradoxes in supply chains: a conceptual framework for packed products

Henrik Palsson
Faculty of Engineering, Lund University, Lund, Sweden, and

Erik Sandberg

Department of Logistics and Quality Management, Link€oping University, Link€oping, Sweden

The International Journal of Logistics Management

Vol. 31 No. 3, 2020 pp. 423-442

Top managers’ improvisational decision-making in crisis: a paradox perspective


Pooya Tabesh

Dusya Vera

Navigate Paradox in Organizations: The Implications of Combining Theory of Paradox with Practice

Mourad Mechiche
Independent Scholar, Vihastenkarinkatu 21-23 G, Raahe, Finland

European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol.12, No.29, 2020

We Have To Do This and That? You Must be Joking: Constructing and Responding to Paradox Through Humor

Paula A. Jarzabkowski

City University London, UK

Jane K. Lê

The University of Sydney, Australia

Organization Studies 2017, Vol. 38(3-4) 433–462

Paradox beyond East/West orthodoxy: The case of Ubuntu

Medhanie Gaim

Umeå School of Business, Economics and Statistics, Sweden

Stewart Clegg
University Technology Sydney, Australia & Nova School of Business and Economics, Carcavelos, Portugal

Responding to competing strategic demands: How organizing, belonging, and performing paradoxes coevolve

Paula Jarzabkowski

City University, UK; Cornell University, USA

Strategic Organization 11(3) 245–280.


A Paradox Approach to Organizational Tensions During the Pandemic Crisis

Simone Carmine1, Constantine Andriopoulos2, Manto Gotsi3 ,
Charmine E. J. Härtel4, Anna Krzeminska5, Nkosana Mafico4,
Camille Pradies6, Hassan Raza7, Tatbeeq Raza-Ullah8,
Stephanie Schrage9 , Garima Sharma10, Natalie Slawinski11, Lea Stadtler12, Andrea Tunarosa13, Casper Winther-Hansen14 , and Joshua Keller15

Journal of Management Inquiry
2021, Vol. 30(2) 138–153


Ella Miron-Spektor

Technion-Israel Institute of Technology Haifa 32000, Israel
Tel: 972-4-829-4439
Fax: 972-4-829-5688

Amy Ingram Clemson University

Josh Keller
Nanyang Technological University

Wendy K. Smith University of Delaware

Marianne W. Lewis University of London